Transfer Agency Complaints Specialist

1 week ago

Limerick, Limerick, Ireland beBeeComplaints Full time €63,048 - €77,667

Job Summary:

We are seeking an experienced Technical Coordinator to join our team in handling Transfer Agency complaints and ensuring escalated customer issues are resolved promptly.

The ideal candidate will have a strong understanding of the Transfer Agency operational area and regulatory complaint handling requirements. They will be responsible for investigating and resolving complaints within strict timeframes, treating all customers fairly and with professionalism.

This is an excellent opportunity for an experienced professional to join a dynamic team who are committed to providing exceptional service to clients.

  • Investigate and resolve complaints in a timely manner
  • Treat all customers fairly and with professionalism
  • Ensure compliance with regulatory requirements

Requirements:

The successful candidate will possess:

Key Skills:

  • Strong analytical skills to research and resolve enquiries
  • Ability to work on own initiative
  • Excellent communication skills (listening, oral, written)
  • Interpersonal skills (relationship building, problem solving)
  • Thinking skills (decision making, idea generation)
  • Leadership skills (direction, knowledge sharing)

Qualifications:

  • Demonstrate an understanding of the Transfer Agency operational area
  • Understanding of regulatory complaint handling requirements

Benefits:

Northern Trust offers a flexible and collaborative work culture, opportunities for career development and growth, and a commitment to diversity and inclusion.

About Us:

Northern Trust is a global financial leader with over 22,000 employees worldwide, committed to empowering its employees to achieve more than just business goals.

Equal Employment Opportunity Statement:

Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age.

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