Transfer Agency Complaints Resolution Professional
5 days ago
The role of a Complaints Resolution Specialist is critical to the successful management of transfer agency complaints.
This position plays a key part in ensuring that escalated customer issues are resolved promptly and within set timeframes, maintaining the highest standards of professionalism and integrity.
Key Responsibilities:- Investigate and resolve complaints efficiently, adhering to strict timelines while treating customers fairly and with respect.
- Maintain accurate records of all complaints, ensuring easy access if required.
- Collaborate with the business to provide training and support on areas impacting complaint resolution.
A strong analytical mind, excellent communication skills, and experience in the Transfer Agency operational area are essential qualities for success in this role.
Further Details:Northern Trust strives to create an inclusive work environment, accommodating individuals with disabilities. We recognize the importance of flexibility in our workplace.
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