Cloud Incident Resolution Lead

The AWS Incident Response team owns the design, planning, delivery, and operation of all AWS global infrastructure. As a Cloud Support Engineer - Incident Resolution, you will be responsible for managing high-stakes, multi-participant incident calls. Your ability to communicate clearly and organize on-call team members effectively will be essential in...

About AmazonAmazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, providing innovative solutions and services that customers from all over the globe recognize, value, and trust.As part of Amazon Web Services (AWS), we are leading the world in cloud technologies, offering a wide range of products and...

Job OverviewMajor Incident Resolution SpecialistThis role involves overseeing the delivery and support of IT services to ensure they meet organisational needs.The key accountabilities include coordinating incident and problem resolution with appropriate Technology and Business stakeholders.The role requires assessing the impact of incidents under the DORA...

About UsAt Amazon, we're on a mission to be the earth's most customer-centric company. As part of our cloud technologies division, AWS, we're leading the way in cloud innovation. Our Enhanced Support Services organisation within AWS Support is dedicated to providing proactive engagement and incident management to reduce potential failures and accelerate...

We're looking for an Incident Resolution Expert to join our Business Incident Response team at Meta. As a member of this team, you'll be responsible for delivering an immediate and personalized experience for constituents and stakeholders during times of crisis.Key SkillsCritical thinking and problem-solving skillsExcellent communication and interpersonal...

Job ResponsibilitiesGuiding problems through the incident management process: problem intake, triage, investigation, internal stakeholder communications, resolver escalation, and resolution validation.Monitoring software deployments, system alarm management, operational record keeping, and documentation maintenance.Collaborating with subject matter experts...

Key Responsibilities\\Provide high-quality customer service\Manage multiple customer communication channels\Meet or exceed customer support KPIs and SLAs\Thoroughly document work using relevant systems/software\Troubleshoot network, portal, and account issues using various tools\Prioritize first contact resolution and manage customer communication until...

**Company Overview**Servicenow is a global market leader in cloud-based platforms, connecting people, systems, and processes to empower organizations.Our innovative AI-enhanced technology serves over 8,100 customers, including 85% of the Fortune 500.We strive to make the world work better for everyone.Job Description:A Senior Problem Manager will identify...

Senior Incident & Escalation ManagerApply remote type Flex locations Ireland, Dublin time type Full Time posted on Posted 2 Days Ago job requisition id JR-0093528Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the...

Job DescriptionThe Senior Problem Manager plays an integral part in ServiceNow's success. This role identifies and remediates problems within our customer cloud. Collaborating closely with Software Developers, System Administrators, and Support Technicians, you will manage known errors, mitigate their potential impact, and drive remediation. Additionally,...

Incident Response ProfessionalAmazon is seeking an experienced Incident Response Professional to join our Information Security team. In this role, you will be responsible for responding to security incidents, conducting root cause analysis, and developing strategies to prevent similar incidents from occurring in the future. You will also work closely with...

Senior Incident & Escalation ManagerApply remote type Flex locations Ireland, Dublin time type Full Time posted on Posted Yesterday job requisition id JR-0093528Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the...

Company Overview:ServiceNow, a global market leader in innovative AI-enhanced technology, empowers organizations to work smarter, faster, and better. Founded in 2004 by visionary engineer Fred Luddy, the company has grown to serve over 8,100 customers, including 85% of the Fortune 500.The intelligent cloud-based platform seamlessly connects people, systems,...

Company Overview:At Bank of America, we believe in helping people achieve their financial goals. As a Digital Forensics Investigator, you will play a crucial role in ensuring the security and integrity of our systems and data. In this role, you will conduct and manage individual caseloads across the entire incident response or investigative lifecycle, from...

Incident Management Engineer, AWS Incident Detection and ResponseJob ID: 2882806 | Amazon Web Services EMEA SARL (Irish Branch)ABOUT USAmazon has built a reputation for excellence with a mission to be the earth's most customer-centric company. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.The AWS...

About the RoleIncident Response Team LeadThe Incident Response Team Lead will be responsible for overseeing the delivery and support of IT services to ensure they meet organisational needs.This includes coordinating incident and problem resolution with appropriate Technology and Business stakeholders.The role requires assessing the impact of incidents under...

Incident Management Engineer, AWS Incident Detection and ResponseJob ID: 2882806 | Amazon Web Services EMEA SARL (Irish Branch)ABOUT USAmazon has built a reputation for excellence with a mission to be the earth's most customer-centric company. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.The AWS...

Job Title: Cloud Data Specialist LeadAbout UsFundamental to our success at Focus Cloud Group is our commitment to innovation and excellence. We aim to provide cutting-edge solutions that drive business growth and deliver exceptional results. Our team of experts works collaboratively to push boundaries and explore new possibilities.Role SummaryWe are seeking...

ABOUT USAmazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.The AWS Incident...

ABOUT USAmazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.The AWS Incident...