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Multicultural Community Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland CPL Full time
About the Role

This is an exciting opportunity to join our team as a Content Analyst at Covalen Solutions. As a key member of our community operations team, you will play a vital role in ensuring that our users have a positive experience on our platform.

About the Job

We are looking for a highly skilled and experienced individual who can effectively monitor reports of abuse on our site, investigate and resolve reported issues, and enforce clients' Terms of Use. You will be responsible for becoming knowledgeable about our clients' products and community standards, using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users.

Main Responsibilities
  • Investigate and resolve reported issues, such as requests for account support or potentially abusive content.
  • Enforce clients' Terms of Use by carefully monitoring reports of abuse on the site.
  • Become knowledgeable about clients' products and community standards.
  • Use market-specific knowledge and insights to find scalable solutions to improve the support of our community of users.
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience.