Medical Claims Specialist

5 days ago

County Dublin, Ireland beBeeClaims Full time €30,000 - €60,000

As a Medical Claims Assessor/Administrator, you will be working closely with colleagues to deliver excellent customer service and administrative support.

The successful candidates will join a dynamic and supportive team in a trusted medical insurer seeking to recruit entry level and experienced dedicated and motivated individuals for this role.

Responsibilities include:

  • Responding to incoming calls and emails
  • Handling member inquiries with professionalism and efficiency
  • Processing member claims with accuracy and attention to detail
  • Providing exceptional customer support throughout the claims process
  • Managing members payments, subscriptions and taking ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business

Acknowledge and manage customer complaints, striving to achieve early resolution where possible.

Escalate risk, potential fraud or vulnerable members situations quickly and efficiently, ensuring escalation to the appropriate person.

Requirements:

We welcome applications from both entry-level candidates (no prior insurance experience required) and experienced claims handlers.

Entry-Level Candidates:

  • Strong communication and organisational skills
  • Be personable, reliable, considerate, courteous and respectful
  • The ability to prioritise and manage multiple tasks
  • A proactive attitude and willingness to learn
  • Ability to work in a team-oriented environment
  • Experience in office administration, computer skills, including proficiency in Microsoft Office (Excel, Word, PowerPoint)
  • High attention to detail and accuracy in all tasks
  • An interest in figures, Excellent verbal and written communication skills
  • Follow direction and guidance Adhere to rules, procedures and protocols Be discreet and maintain confidentiality Ability to work independently as well as part of a team
  • Good attendance/timekeeping record
  • Confident, enthusiastic, and professional phone manner Be inclusive, professional, honest and reliable Provide references which can be checked and verified

Experienced Claims Assessor:

  • Demonstrated expertise in processing claims
  • In-depth understanding of claims procedures and best practices
  • Proven ability to manage complex inquiries and resolve issues effectively

Why This Role?

This is an exciting opportunity to make a meaningful impact by serving Garda members in a collaborative and supportive work environment.

What We Offer:

Comprehensive training A competitive salary with an achievable bonus scheme 21 days annual leave Generous pension contribution Health Insurance Parking Letter of application along with your CV to be sent to the Office Manager

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