Current jobs related to Network Resolution Specialist - Dublin, Dublin City - Megaport

  • Network Incident Resolution Expert

    4 days ago

    Dublin, Dublin City, Ireland Megaport Full time

    Key Responsibilities\\Provide high-quality customer service\Manage multiple customer communication channels\Meet or exceed customer support KPIs and SLAs\Thoroughly document work using relevant systems/software\Troubleshoot network, portal, and account issues using various tools\Prioritize first contact resolution and manage customer communication until...

  • Complaints Resolution Specialist

    14 hours ago

    Dublin, Dublin City, Ireland Interactive Brokers Full time

    Dispute Resolution SpecialistInteractive Brokers is seeking an experienced disputes resolution specialist to manage complaints referred to the Financial Services and Pensions Ombudsman (FSPO).The successful candidate will handle formal and informal mediation, investigating complaints and implementing resolutions in compliance with regulatory...

  • Claims Resolution Specialist

    4 hours ago

    Dublin, Dublin City, Ireland September Consulting Ltd Full time

    **Job Summary**We have an exciting opportunity for a Claims Resolution Specialist to join our team at September Consulting Ltd. In this role, you'll be responsible for managing claims from start to finish, ensuring efficient and fair resolution.You'll work closely with customers, brokers, and service providers to deliver a positive claims experience,...

  • Client Resolution Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland The Portfolio Group Full time

    This Client Resolution Specialist involves working within the Payment Team Collections function and will be based at the office in Dublin, with the principal responsibility of supporting the cash collection from our ever-growing client base across Ireland.You will be the first point of contact for any issues or concerns raised whilst achieving and delivering...

  • Client Resolution Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland The Portfolio Group Full time

    This Client Resolution Specialist involves working within the Payment Team Collections function and will be based at the office in Dublin, with the principal responsibility of supporting the cash collection from our ever-growing client base across Ireland.You will be the first point of contact for any issues or concerns raised whilst achieving and delivering...

  • Claims Resolution Specialist

    7 days ago

    Dublin, Dublin City, Ireland Zurich 56 Company Ltd Full time

    Zurich 56 Company Ltd is seeking a skilled Claims Resolution Specialist to join our Wexford Centre of Excellence.This role involves proactively pursuing, negotiating, and resolving recovery opportunities involving losses of standard severity and complexity.As a key member of our Claims Team, you will deliver a customer-centric claims service by investigating...

  • Major Incident Resolution Specialist

    5 days ago

    Dublin, Dublin City, Ireland TD Full time

    Job OverviewMajor Incident Resolution SpecialistThis role involves overseeing the delivery and support of IT services to ensure they meet organisational needs.The key accountabilities include coordinating incident and problem resolution with appropriate Technology and Business stakeholders.The role requires assessing the impact of incidents under the DORA...

  • Problem Resolution Specialist

    3 days ago

    Dublin, Dublin City, Ireland Servicenow Full time

    As a Problem Resolution Specialist at ServiceNow, you'll be instrumental in ensuring our customer cloud runs smoothly and efficiently. This is a critical role that requires a unique blend of technical expertise, problem-solving skills, and effective communication.Our MissionWe're dedicated to making the world work better for everyone. With over 8,100...

  • Dispute Resolution Consultant

    20 hours ago

    Dublin, Dublin City, Ireland Brimstone Consulting Full time

    Dispute Resolution Consultant OpportunityWe are seeking a dispute resolution consultant to join our team. The successful candidate will have:A strong background in dispute resolution and litigationExcellent knowledge of the litigation life cycle and legal privilegeAbility to work effectively within a teamResponsibilitiesThe successful candidate will be...

  • AWS Incident Resolution Engineer

    1 day ago

    Dublin, Dublin City, Ireland Amazon Full time

    We own the design, planning, delivery, and operation of all AWS global infrastructure, ensuring our customers have continual access to the innovation they rely on.Our TeamYou'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. We collaborate across...

  • Dispute Resolution Advisor

    7 days ago

    Dublin, Dublin City, Ireland Spencer Lennox Full time

    A leading law firm seeks a dynamic solicitor to handle complex commercial litigation, regulatory investigations, and alternative dispute resolution for domestic and international clients.About the TeamYou will work alongside experienced lawyers in a collaborative and multidisciplinary environment.Advise on a wide range of commercial disputes, including...

  • Network Management System Specialist

    2 days ago

    Dublin, Dublin City, Ireland ESB Full time

    About the Role">The DMSO (Distribution Markets and System Operation) Operations Systems Support team is seeking a highly skilled SCADA Specialist to join their team. As a key member of the OSS team, you will be responsible for supporting and maintaining ESB Networks' critical Operational Technology (OT) systems.">Key Responsibilities">">Support and maintain...

  • Insurance Claims Resolution Specialist

    14 hours ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Job Description:As an Insurance Claims Resolution Specialist with TN Ireland, you will play a pivotal role in meeting the insurance needs of our valued customers and guiding them through the claims process.About the Role:Claimant Support: Offer comprehensive support and guidance to claimants throughout their claims journey, ensuring timely resolutions and...

  • Network and AV Infrastructure Specialist

    14 hours ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    We are seeking an accomplished professional to serve as our Network and AV Infrastructure Specialist, reporting directly to the Chief Technology Operations Manager. In this role, you will be responsible for the installation, maintenance, and upgrade of our network and AV systems, ensuring seamless functionality and optimal performance. Your primary duties...

  • Property Claims Resolution Specialist

    6 days ago

    Dublin, Dublin City, Ireland Zurich Insurance Full time

    Zurich Insurance Europe, AG is seeking a dedicated Property Claims Resolution Specialist to join its Claims Team in Wexford. This role involves managing a portfolio of property damage claims and providing excellent customer service to claimants.ResponsibilitiesEstablish timely and accurate reserves, performing ongoing reviews throughout the claims...

  • Customer Complaints Resolution Specialist

    3 days ago

    Dublin, Dublin City, Ireland Sigmar Recruitment Full time

    At Sigmar Recruitment, we're seeking a highly skilled Customer Complaints Resolution Specialist to join our team. This role is an exciting opportunity for someone to contribute to the delivery of an efficient and effective service to the public and colleagues in the organisation.About the RoleThe User Complaints Team receives complaints escalated via the...

  • Commercial Dispute Resolution Lawyer

    6 days ago

    Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Full time

    We are looking for a talented Commercial Dispute Resolution Lawyer to join our Litigation and Dispute Resolution team in Dublin 4. As a key member of the team, you will advise and represent commercial clients across various sectors, including insurance, IT, aviation, retail, banking, financial, and regulatory sectors.The team has expertise in representing...

  • Dispute Resolution and Investigations Expert

    5 days ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Become a key player in our high-performing Dispute Resolution and Investigations team at TN Ireland, where you will leverage your skills and experience to deliver outstanding results for our clients. As a specialist in financial services litigation, you will work closely with colleagues to advise clients on regulatory risks, supervisory engagements,...

  • Regulatory Compliance Specialist

    22 hours ago

    Dublin, Dublin City, Ireland Ramp Network Full time

    Ramp Network is a leading provider of fiat crypto tools that enables individuals and businesses to easily onboard into Web3. Our mission is to bridge the gap between traditional financial systems and emerging crypto economies.We are seeking a highly skilled Regulatory Compliance Specialist to join our Dublin office and assist in the design, implementation,...

  • Dispute Resolution Specialist

    4 days ago

    Dublin, Dublin City, Ireland Mccann Fitzgerald Full time

    Job DescriptionWe are recruiting an experienced Knowledge Lawyer to join our Dispute Resolution Group. The successful candidate will work closely with other knowledge lawyers and report directly to the Head of the Firm's Knowledge Team.

Network Resolution Specialist

1 week ago

Dublin, Dublin City, Ireland Megaport Full time

About Megaport

Job Overview

Megaport is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in supporting our customer base by addressing technical issues, account problems, and general inquiries via phone and web-based support platforms.

You will work closely with global teams to resolve customer requests efficiently, including troubleshooting and escalating complex technical problems.

The successful candidate will have a strong passion for innovation and technology, with a strong understanding of fundamental networking concepts.

Key responsibilities include:

  • Providing high-quality customer service.
  • Managing multiple customer communication channels.
  • Meet or exceed customer support KPIs and SLAs.
  • Adhering to operating procedures and policies.
  • Thoroughly documenting work using relevant systems/software.
  • Troubleshooting network, portal, and account issues using various tools.
  • Prioritizing first contact resolution and managing customer communication until resolution.
  • Identifying opportunities for customers to optimize their services.
  • Thinking outside the box to achieve the best outcome for our customers.
  • Managing requests from vendors, suppliers, and other business units.
  • Providing accurate and detailed information on unresolved incidents as the interface with key business units, customers, and management.