Cloud Adoption and Consumption Expert

1 day ago

Cork, Cork, Ireland beBeeCloudAdoption Full time €90,000 - €115,000
Job Opportunity: Cloud Adoption and Consumption Expert

The increasing adoption of flexible consumption models by customers has highlighted the crucial role of Customer Success in helping them achieve business outcomes.

In this context, our organization leads the launch, migrate, optimize, and scale phases of cloud storage and data services adoption for large, strategic cloud customers.

We are seeking a skilled professional to join our Cloud Consumption team as a Cloud Adoption and Consumption Expert. As a trusted technical advisor in our account team and a strategic partner to our customers, you will be responsible for executing against our customer's commitment with NetApp.

Key Responsibilities
  • You will be the trusted technical advisor in our account team and a strategic partner to our customers.
  • You will execute against our customer's commitment with NetApp, including orchestration of cross-functional programs in delivering customer value and business outcomes.
  • You will develop foundational relationships with key customer personas and technical professionals to enable high-quality & performance of IT workloads using the partnership with account team leaders, Global SI, Hyper-scaler ecosystem partners.
  • You will define customer success plans, success milestones, and orchestrate the same.
  • You will align consumption strategies to the customer's business and implementation priorities.
RequirementsCustomer Relationship & Engagement
  • Create impactful relationships internally and externally.
  • Understand and translate customer business requirements into technical solutions and an executable migration plan.
  • Accelerate production-level consumption through delivery orchestration by driving solution and operational health for prominent, challenging, and complex customer organizations across various segments.
Proactive Project Delivery Alignment
  • Provide guidance and best practices to support the development of a cloud adoption and consumption success plan.
  • Deliver NetApp technical adoption and consumption acceleration activities (enablement sessions, best practices) based on customer's use case and workload defined.
  • Ensure the customer is current on technology and ready to move to cloud.
  • Monitor usage trends and customer health to proactively identify challenges and/or optimization opportunities.
Account Management
  • Work with account in a pod operating model, with the highest degree of partnership with common goal in driving consumption.
  • Lead a monthly account pod review session to drive alignment on consumption goals, milestones, and customer engagement strategies.
  • Proactively execute risk mitigation activities as you identify adoption and consumption goal risks.
  • Collaborate with customers & hyper-scaler counterparts and identify growth opportunities.
Technical Evangelization
  • Leverage all technical expertise and enablement to act as a technology advisor and visionary.
  • Help connect business to technology, also help customers connect with product management experts.
  • Share new features and roadmap.
  • Identify adoption blockers and position relevant support & success bundles, professional services, partners and NLS (NetApp Learning Services) offerings.

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