Game Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €45,000 - €55,000
Customer Support Role

We are seeking a dynamic individual to join our team as a Customer Support Representative. As a key member of our support department, you will be responsible for providing exceptional technical assistance to players of our popular games globally.

The successful candidate will have excellent communication skills in English and Japanese, both verbal and written. They will also possess the ability to quickly understand technical concepts and explain them to users of varying technical expertise.

  • Main Responsibilities:
  • Provide tech support for our mobile games across multiple platforms
  • Engage with a global player base, offering technical advice and assistance
  • Identify, prioritize, and resolve issues, collaborating with departments like production, QA, design, programming, legal, and marketing
  • Research and develop solutions to improve support services

About Us:

We are a leading gaming company with a portfolio of hit games downloaded over 2 billion times. Our games engage over 100 million players monthly, and we are committed to delivering exceptional player experiences.

Benefits:

We offer a range of benefits to support our employees' well-being and career development, including:

  • Paid vacation and sick leave
  • Reimbursement for online psychological sessions, dental insurance, and COVID-19 treatment
  • Support for conferences, courses, internal bootcamps, and discounted English courses
  • Annual events, contests, sports challenges, parties, hackathons, and team events
  • Reimbursement for gym memberships or fitness app subscriptions

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