Debt Recovery Specialist

As a key member of our property management team, you will be responsible for managing the recovery of monies from tenants and occupiers. Your objective will be to liaise with tenants on outstanding debts, manage the recovery of arrears and maintain information relating to actions taken.

The role supports the property management team by:

• Chasing arrears on behalf of clients in accordance with clients' debt recovery policies
• Maintaining records of tenant actions to settle arrears, including monitoring performance against agreed payment plans
• Liaising with surveyors and client accountants to resolve tenant queries about charges and payments
• Analysing aged debtors and advising surveyors and clients regarding recovery of arrears.

• Effective communication with accounts payable function on accounts funding.
• Maintain records of debtor payment performance and issue payment reminders to poor payers
• Keep surveyors responsible for clients and tenants informed of progress in collecting arrears
• Agree all escalation steps to recover debts with the surveyor responsible prior to initiating action
• Maintain records of agreed repayment plans and ensure such plans are approved by the surveyor and/or client as appropriate
• Track repayments against agreed payment plans and notify surveyors and client accountants of any default
• Instruct solicitors and/or bailiffs to recover outstanding sums in accordance with client instructions and agreed with the surveyor responsible
• Record details of conversations and actions agreed with tenants to clear outstanding arrears
• Provide information to support preparation of monthly credit control reports and aged debtor analyses
• Ensure that all tenant queries are actioned promptly, liaising with surveyors and client accountants as required
• Run aged debt and arrears reports for internal meetings
• Report any tenant disputes and/or complaints to the surveyor and client accountant responsible
• Reconcile tenant statements / aged debtor reports
• Provide tenants with copies of any missing documentation
• Assist in the allocation of cash receipts at peak periods
• Contribute to the identification of unallocated cash
• Adhere to all agreed procedures and controls
• Participate in the company's performance management programme, adhering to and promoting internal performance standards.

• Experience in a credit control / rent collection role within a busy office environment. Qualification or part qualification in credit control and debt management or a related accounting discipline a distinct advantage
• Must be highly numerate and accurate with strong attention to detail
• Tenacious, presentable, assertive and self-motivated
• Excellent verbal and written communication skills with professional telephone manner
• Conscientious and highly focussed, with a sound understanding of credit control procedures and an appreciation of data protection issues
• Experience of using computer based accounting systems, ideally trace tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon, etc.
• Able to work to tight deadlines and manage time effectively
• Good skills in Microsoft Office products (Excel, Word, and Outlook)
• Understanding of accounting techniques including sales ledger transactions, particularly in a property environment, would be an advantage.

You will be joining a friendly, entrepreneurial and inclusive culture. We are driven by our core values and aim to embody them in all we do. We aspire to be refreshingly different and achieve this through using our unique perspectives, capabilities and expertise.

We recognise our employees are our most valuable asset, and our benefits scheme, employee engagement opportunities and learning & development offerings are our commitment to you and your career with us. We offer personal support, a competitive salary and a fantastic benefits package. If you chose to join us, we will develop your strengths and fulfil your career ambitions.

We are proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status.

Please note that candidates selected to commence the recruitment process may be asked to undertake a test or to demonstrate their abilities prior to any offer being made. Furthermore, please note that all candidates selected to commence the recruitment process will undergo an internal background screening process as per Group policies.

Personal data will be managed in compliance with the GDPR policy which is available on our website.

We are an equal opportunity employer.