Hotel Desk Clerk
4 days ago
The Address Collective is a dynamic and fast-paced hospitality environment where no two days are ever the same.
About the RoleWe're seeking a highly motivated and organized Front Office Assistant to join our team, supporting the delivery of exceptional customer service to our guests.
This role involves greeting guests, registering them accurately, handling requests and issues, and maintaining a clean and organized reception area. You'll also be responsible for managing cash and credit transactions, adhering to company policies and procedures, and collaborating with other departments to ensure seamless guest experiences.
Key Responsibilities:- Front Desk Operations: Manage the front desk, responding to guest inquiries, and resolving any issues promptly.
- Cash Handling: Handle cash and credit transactions, balancing the float at the end of each shift.
- Guest Services: Assist guests with requests, such as room allocation, dinner reservations, and information about hotel facilities.
- Teamwork: Collaborate with other departments to deliver seamless guest experiences.
To succeed in this role, you'll need strong communication and problem-solving skills, as well as the ability to work under pressure and multitask. Previous experience in a similar role would be beneficial, but full training will be provided.
We're looking for someone who is passionate about delivering exceptional customer service and is eager to learn and grow with our team.
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