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Facilitate Excellent Guest Experiences as a Customer Service Manager
3 weeks ago
As a Customer Service Manager, you will be responsible for delivering exceptional customer experiences across all service areas. This includes greeting guests in a warm and courteous fashion, addressing queries in a friendly and efficient manner, and ensuring that all service systems are in use.
Key Responsibilities include supervising, managing, and assisting in the daily operation of Spar Department areas, implementing and maintaining high-standard operation procedures, and ensuring that all departments are operating according to official opening hours.
Additional Responsibilities include supervising staff rostered to work, ensuring they are present in full clean & tidy uniform as per Company standards, recording staff lateness/sickness as per company procedure, and reporting issues related to opening and closing a department to facilitate smooth operations.
Health and Safety is also a key aspect of this role, requiring you to ensure the safety of staff, customers, and any other person on the premises, carry out emergency procedures as necessary, and participate in Health and Safety training scheduled for you and your team.
