Leadership Role

2 weeks ago

Monaghan, County Monaghan, Ireland beBeeCustomer Full time €45,000 - €55,000
Call Centre Leadership Opportunity

We are seeking a seasoned Call Centre professional to lead and motivate our telesales team. As a dynamic leader, you will oversee a team of representatives, driving them to meet their targets and deliver exceptional customer service.

  • The ideal candidate will possess excellent communication skills, maintaining a positive attitude in all customer interactions and establishing strong rapport with clients.
  • A successful Call Centre Manager should be able to monitor team performance, providing regular feedback and coaching to enhance individual and collective skills.
  • Implementing training programs is essential to improve the team's knowledge and abilities.

This role offers a unique opportunity for a results-driven leader to join our organisation and contribute to our mission of driving global change and addressing climate change.

To succeed in this position, you will need:

  • Exceptional communication and telephone manner.
  • A comfort level with working towards targets and key performance indicators (KPIs).
  • Proficiency in Microsoft Office, particularly Excel.
  • Proven experience in managing and leading a telesales team.

Our organisation is committed to delivering high-quality services and contributing to a sustainable future.

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