Customer Experience Manager

2 weeks ago

Cork, Cork, Ireland beBeeSuccess Full time €60,000 - €100,000
Customer Success Professional Opportunity

Our organization is seeking a skilled Customer Success Manager to join our high-performing team. As a key member of our B2B sales division, you will be responsible for delivering exceptional customer experiences and driving revenue growth through existing client relationships.

About the Role
  1. Develop and execute tailored success plans to meet the unique needs of assigned customers.
  2. Collaborate closely with cross-functional teams to ensure seamless onboarding and ongoing support.
  3. Proactively identify and address potential issues, ensuring high levels of customer satisfaction and loyalty.
  4. Negotiate contract renewals, upsells, and cross-sells to drive revenue growth.
  5. Establish and maintain strong relationships with senior-level customers, providing strategic guidance and support.
  6. Conduct regular business reviews to assess customer progress, identify areas for improvement, and develop targeted solutions.
Requirements
  • 1+ years' experience in Account Management or SaaS Customer Success roles.
  • Strong technical knowledge and ability to communicate complex concepts effectively.
  • Motivated by solving problems and delivering exceptional customer experiences.
  • Experience working with Enterprise organizations and C-level executives.
  • Unwavering commitment to meeting customer needs and driving business results.
  • Excellent communication, interpersonal, and negotiation skills.
  • Ability to manage multiple priorities and work collaboratively within a fast-paced environment.
Benefits

This role offers a dynamic and supportive work environment, with opportunities for growth and professional development. You will have the chance to make a significant impact on customer satisfaction and drive business success.

Other Requirements

We are looking for a proactive and creative problem solver who is passionate about delivering exceptional customer experiences. If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.

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