Customer Experience Specialist

2 weeks ago

Cork, Cork, Ireland beBeeCustomer Full time €40,000 - €45,000

Job Overview

We are seeking a skilled and enthusiastic Customer Experience Specialist to join our team on a 12-month full-time contract. This is a fully remote position, offering the opportunity to support customers from the comfort of your home while contributing to the delivery of exceptional service across our growing customer base.

About the Role

This role involves providing top-notch customer support via multiple channels, ensuring accuracy and excellent customer experience. You will also be responsible for enrolling new members, updating customer records, following up on outstanding payments, selling healthcare products, handling and resolving complaints, participating in quality assurance initiatives, and completing ad hoc tasks assigned by team leads or managers.

Key Responsibilities

  • Enrol new members via multiple channels, ensuring accuracy and excellent customer experience.
  • Accurately update customer records and ensure payment details are correct.
  • Follow up on outstanding payments and support credit control processes.
  • Sell healthcare products to individuals and groups, following internal procedures.
  • Handle and resolve complaints in line with the Consumer Protection Code.
  • Participate in quality assurance initiatives and identify process improvements.
  • Complete ad hoc tasks assigned by team leads or managers.

Requirements

  • 2-3 years' experience in a customer service or sales-related role, ideally within insurance or healthcare.
  • Strong communication and interpersonal skills.
  • Excellent PC and keyboarding skills.
  • Experience handling customer enquiries via multiple contact channels.
  • Ability to work independently and as part of a remote team.
  • Resilience and problem-solving skills, particularly in managing complaints.
  • Leaving Certificate is required; further education (Certificate/Diploma/Degree) is desirable.

Benefits

  • Fully remote work with support from experienced leadership.
  • Be part of a customer-centric, quality-driven team.
  • Opportunity to work with a well-established organization in a supportive environment.
  • Great experience in the insurance/healthcare sector with potential career development.

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