After Sales Manager

2 weeks ago

Dublin, Dublin City, Ireland Celtic Careers Full time

Key Responsibilities:

Act as the primary point of contact for aftersales queries from merchants, installers, end-users, and internal sales teams Evaluate incoming technical support requests and collect relevant information to facilitate swift resolution Provide expert technical support to resolve installation and product issues Prioritise and coordinate the scheduling of aftersales service visits Manage relationships and service schedules with both in-house and external technical service agents Collaborate with stock control to ensure the availability of spare parts and components Oversee service jobs to ensure they are resolved efficiently and professionally Maintain and update product specifications across relevant platforms Partner with the Product Development team to integrate customer feedback and enhance product quality Requirements
Minimum 3 years of experience in a technical support or aftersales role Strong knowledge of plumbing and bathroom product ranges A proactive, solutions-oriented mindset and the ability to stay calm under pressure Excellent interpersonal and communication skills (verbal and written) Professional telephone manner and confident client-facing abilities Detail-oriented, highly organised, and skilled in prioritising workload Proficiency in Microsoft Office Suite Self-motivated and capable of working both independently and as part of a team If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Celtic Careers is proud to be an Equal Opportunity Employer.

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