Complaint Case Handler

2 weeks ago

Dublin, Dublin City, Ireland hays-gcj-v4-pd-online Full time

Your new company

One of Ireland's largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Complaint Case Handler to work within a busy branch located in Dublin.

Your new role

Mandate certifications (e.g., MCC, APA, QFA, CIP, CPD) APA specific in Loans and Regulations that align with regulatory requirements for the role.This is an ideal role for an individual who would like to take the next step in their career in Retail Banking. You will be responsible for ensuring that every customer's complaint is handled efficiently and to their satisfaction. Your new role will be centred on resolving customer complaints, maintaining accurate records, and leveraging advanced MS Excel skills for data analysis. See below the duties outlined:Handle and resolve customer complaints, ensuring a high level of customer satisfaction.Maintain accurate records by tracking and tracing complaint-related documentation and emails.Ensure all complaints are reviewed and investigated thoroughly, in compliance with the organisation's standards and regulatory requirements.Leverage advanced MS Excel skills for tracking, reporting, and analysing complaint-related data to support operational efficiency.Meet weekly deadlines and performance milestones to align with organisational goals and commitments.

What you'll need to succeed

You will need to have excellent customer service skills with previous experience in a complaint handling or customer service role, preferably in banking or financial services. You will be a strong team player who understands the importance of working effectively with others. An interest in the banking industry is essential.

RequirementsPrevious experience in a complaint handling or customer service role, preferably in banking or financial services.Knowledge of Phone and Internet Banking systems and tools.Proficiency in MS Excel, with the ability to create and analyze data for tracking and reporting purposes.Excellent problem-solving and communication skills to manage challenging situations with professionalism and empathy.QualificationsRelevant certifications (e.g., MCC, APA, QFA, CIP) that align with regulatory requirements for the role.Team leadership or supervision experience is an advantage.

What you'll get in return

Excellent on-the-job and learning opportunities. You will be joining a diverse and inclusive company whose customers and employees are at the forefront of everything they do. You will receive a very competitive hourly rate with an annual holiday accrual.

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