Chief Complaints Manager

2 weeks ago

Dublin, Dublin City, Ireland beBeeCompliance Full time €38,438 - €58,325
Complaints Resolution Specialist

We are seeking a skilled professional to manage and resolve complaints effectively, ensuring customer satisfaction, regulatory compliance, and continuous improvement in our service delivery.

About the Role

This is an exciting opportunity to contribute to our collective success by leveraging your expertise in complaint handling to inform process improvements, ensure timely resolution, and maintain accurate records of complaints and outcomes.

Key Responsibilities
  • Investigate and resolve complaints in accordance with regulatory requirements.
  • Liaise with internal departments and external stakeholders to gather relevant information and ensure effective resolution.
  • Maintain accurate records of complaints and outcomes, identifying trends and root causes to inform process improvements.
  • Prepare formal written responses to complainants, ensuring clarity, professionalism, and regulatory compliance.
  • Collaborate with Compliance, Legal, and other teams to ensure consistent handling of complex cases.
  • Support internal audits and regulatory reporting requirements related to complaints.
  • Provide training and guidance to staff on complaint handling procedures.
  • Escalate high-risk or sensitive complaints appropriately.
About You

We encourage you to bring your own experience and expertise to the table. To be successful in this role, you will have:

  • Proven experience in complaint handling within a regulated environment.
  • Strong understanding of regulatory requirements and best practices.
  • Excellent written and verbal communication skills.
  • Ability to manage sensitive issues with discretion and professionalism.

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