
Customer Complaint Resolution Specialist
2 weeks ago
Job Overview
The role entails handling and resolving customer complaints in a professional and efficient manner to ensure customer satisfaction.
This position is ideal for individuals with previous experience in complaint handling or customer service roles, preferably in banking or financial services.
The candidate will work as part of a busy team in Dublin, leveraging advanced MS Excel skills for data analysis and tracking/reporting purposes.
Key Responsibilities:
- Manage and resolve customer complaints, ensuring high levels of customer satisfaction.
- Maintain accurate records by tracking and tracing complaint-related documentation and emails.
- Ensure all complaints are reviewed and investigated thoroughly, adhering to regulatory requirements.
- Leverage advanced MS Excel skills for tracking, reporting, and analyzing complaint-related data to support operational efficiency.
Required Skills and Qualifications:
- Previous experience in a complaint handling or customer service role, preferably in banking or financial services.
- Familiarity with Phone and Internet Banking systems and tools.
- Proficiency in MS Excel, with the ability to create and analyze data for tracking and reporting purposes.
Benefits:
- A dynamic and fast-paced work environment in Dublin.
- Ongoing training and development opportunities.
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