
Expert Complaints Resolution Specialist
7 days ago
- Conduct quality control reviews across Consumer Complaints, Regulatory Complaints, and Litigation Support investigations.
- Provide constructive feedback to agents based on QC findings to support performance improvement.
- Assist in refining and updating the complaints review process.
- Identify trends and areas for process enhancements through root cause analysis.
- Collaborate with cross-functional teams to improve the efficiency and effectiveness of complaints handling.
- A minimum of 3 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry.
- Ability to work independently and manage multiple priorities.
- Strong analytical skills with the ability to perform root cause analysis and provide actionable insights.
- Exceptional communication skills to collaborate with cross-functional teams and present findings effectively.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Coinbase is a leading digital currency exchange and wallet service that provides a platform for individuals and businesses to buy, sell, and store digital currencies.
Our mission is to increase economic freedom in the world by making it easy to use and access digital currencies.
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