Complaints Resolution Specialist

5 days ago


Dublin, Dublin City, Ireland beBeeComplaint Full time €45,000

Job Overview:

This is an exceptional opportunity to work with a dedicated team where your voice matters and your insights drive meaningful change in customer experiences and internal processes.

Main Responsibilities:

  • Investigate and resolve customer complaints in a timely and professional manner, ensuring seamless customer satisfaction.
  • Support complaints escalated to Financial Services for swift resolution.
  • Analyze complaint data to identify trends, root causes, and areas for improvement, driving business growth through informed decision-making.
  • Flag quality issues and share actionable feedback with relevant teams, fostering a culture of excellence.
  • Contribute to complaint-related training and process improvements, enhancing overall team performance.

Necessary Qualifications and Skills:

  • A qualification – Fully APA qualified is essential; CIP is preferred for advanced expertise.
  • Proven experience handling customer complaints, preferably in financial services or insurance, demonstrating a deep understanding of industry nuances.
  • Familiarity with Consumer Protection Code (CPC) guidelines, ensuring compliance and regulatory awareness.
  • Excellent written and verbal communication skills, facilitating effective collaboration and stakeholder engagement.
  • A high level of accuracy and attention to detail, maintaining the highest standards of quality and precision.

About the Role:

This role offers a stable and supportive work environment, enabling you to thrive and grow in your career as a Complaints Handling Specialist.



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