
Complaints Resolution Specialist
5 days ago
Job Overview:
This is an exceptional opportunity to work with a dedicated team where your voice matters and your insights drive meaningful change in customer experiences and internal processes.
Main Responsibilities:
- Investigate and resolve customer complaints in a timely and professional manner, ensuring seamless customer satisfaction.
- Support complaints escalated to Financial Services for swift resolution.
- Analyze complaint data to identify trends, root causes, and areas for improvement, driving business growth through informed decision-making.
- Flag quality issues and share actionable feedback with relevant teams, fostering a culture of excellence.
- Contribute to complaint-related training and process improvements, enhancing overall team performance.
Necessary Qualifications and Skills:
- A qualification – Fully APA qualified is essential; CIP is preferred for advanced expertise.
- Proven experience handling customer complaints, preferably in financial services or insurance, demonstrating a deep understanding of industry nuances.
- Familiarity with Consumer Protection Code (CPC) guidelines, ensuring compliance and regulatory awareness.
- Excellent written and verbal communication skills, facilitating effective collaboration and stakeholder engagement.
- A high level of accuracy and attention to detail, maintaining the highest standards of quality and precision.
About the Role:
This role offers a stable and supportive work environment, enabling you to thrive and grow in your career as a Complaints Handling Specialist.
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