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Insurance Complaints Resolution Specialist

3 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerComplaint Full time €45,000 - €50,000

Key role in customer outcomes and regulatory compliance.

Job Responsibilities
  • Managing customer complaints received through sales channels.
  • Investigating formal complaints and preparing responses.
  • Supporting escalated complaints to Financial Services.
  • Identifying trends, root causes, and areas for improvement from complaint data.
  • Flagging quality issues and sharing feedback with relevant teams.
  • Assisting with complaint-related training and processes.
Requirements
  • Fully qualified (CIP preferred).
  • Experience handling customer complaints—ideally in financial services or insurance.
  • Understanding of Consumer Protection Code guidelines.
  • Strong written and verbal communication skills.
  • High level of accuracy and attention to detail.
  • Confidence using Microsoft Office and internal systems.
Benefits

Join a stable and supportive team where your voice is heard, and your insights make a real difference.