Insurance Complaints Specialist

2 weeks ago


Dublin, Dublin City, Ireland beBeeComplaints Full time €45,000 - €54,000

We are seeking a skilled professional to manage and investigate customer complaints in the insurance sector. This is a key role that plays a critical part in customer outcomes and regulatory compliance.

Key Responsibilities:
  • Managing and investigating customer complaints—informal and formal—received through various channels.
  • Investigating formal complaints and preparing well-structured responses, ensuring all relevant information is included.
  • Providing support for complaints escalated to Financial Services, working closely with stakeholders to resolve issues efficiently.
  • Identifying trends, root causes, and areas for improvement from complaint data, using this insight to inform business decisions.


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