Clerical Officer
2 days ago
My client is looking to hire a customer service clerical officer to join their team in Dublin 2. Candidates should be available to start immediately and have experience in a similar position Hourly rate: €16.17p/h Location: Dublin 2. Contract: 6 months temp DutiesCreation of new complaints on the Complaint Management System (CMS)Creating a new complaint recordReviewing submitted documentation to extract specific information and completion of related fields in the CMSVerification of personal contact informationReviewing of the information received to assess any further information or documentation requiredCorrespondence with the Complainant to provide and/or request information/documentationCorrespondence with the Provider to notify it of the complaint and seek any information/documentation as appropriateAssessment of the ComplaintReviewing the content of the information on CMS to confirm specific requirementsReviewing policy or other documents to identify the correct providerReferring complaint files to Assessment teamPreparation of memos if appropriate for file escalationIdentifying any consent problems or third-party data submissions in line with data protection policiesSupporting line managers and colleagues as required to progress complaints, for example, this may include peer review, mentoring, file assessment or other such activity requiredCommunicating with and providing a quality service to the public including providing accurate and clear information following the receipt of a complaint on how to progress a complaintDealing with queries and progress requests received to group inboxes as requestedDrafting clear memos setting out any queriesCross-check accuracy of any data already input to CMS to validate email address if necessaryProcessing and reviewing quality of documentation receivedRename/Input CMS history descriptions to accurately describe contentQuality Assurance check for every file before closure or progression to the next stage of the processProvision of excellent customer serviceContribute to the achievement of Key Performance Indicators as they applySkills:Good standard of computer literacy, comfortable using Ms Word, Ms Excel, windows operating systemsGood standard of written communication in a business styleGood standard of oral communication as phone communication with Complainants and Financial Service Provider is routineAbility to analyse documents to identify required information and to understand the authors intentAbility to convey information in clear and accessible language, explaining information required in a manner that is easily understoodExcellent customer service skills, treating colleagues and customers with respect and dignityAbility to organise and prioritise work, balancing activity on multiple files to ensure consistent and timely progressionDesirablePrevious experience working in a Public Service bodyPrevious experience working in a front facing customer rolePrevious experience working in a legal administrative roleFor more information please contact Ingrid on
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Clerical Officer New
4 days ago
Dublin, Ireland CPL Full timeClerical Officer Grade IV Location: Tallaght, Dublin 24 Salary: 19.57 per hour Monday - Friday 35 hours per week. Contract Type: Temporary (3-month contract, with view of permanency Purpose of the Role The Clerical Officer will provide high-quality administrative and clerical support to the team in Tallaght. The role involves general office...
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Clerical Officer
2 days ago
Dublin, Ireland Cpl Full timeClerical Officer Required For Organisation in D22, Immediate Start - €16.93 per hour!General Administrative DutiesDay to day office duties eg. Correspondence, post, typing, Dictaphone typing, faxing, photocopying, filing etcLogging all enquiries/telephone calls, complaints etc. Prioritising same, dealing with queries keeping supervisor/manager informed of...
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Clerical Officer | Public Sector | Dublin 24
2 weeks ago
Dublin, Ireland Staffline Group PLC Full timeJob description Clerical Officer | Public Sector | Dublin 24 The Client: We have immediate requirement for a Clerical Officer to join our client's team, located in Dublin South. The role will be offered on a temporary basis for approximately 3-6 months, however, there may be an opportunity to extend on a long-term basis. The purpose of this role is to...
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Clerical Officer
2 weeks ago
Dublin, Ireland CPL Full timeMedical Administrator - 35 hours per week - 17.10 per hour - Immediate start - Initial 3 month contract with view of extension Job Purpose: Ensuring all patient charts are accurately pulled, prepared, and ready for clinics. This role supports the smooth running of clinics by maintaining accurate and timely preparation of medical records and ensuring high...
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Clerical Officer Grade IV
32 minutes ago
Dublin, Ireland Cpl Full timeClerical Officer – Legal Department (Temporary Contract)Location: Dublin 8 Contract: 3-Month Temporary Assignment Hourly Rate: 19.57 per hour Start Date: ImmediateAbout the Role:Our client, a public sector organisation, is seeking a Clerical Officer to join their Legal Department on a temporary 3-month contract. This role is ideal for an experienced...
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Clerical Officer
2 weeks ago
Dublin, Ireland Cpl Full timeMedical Secretary - Naas Hours: Full-time (Grade IV equivalent) Salary: €19.57Job Purpose:To provide comprehensive clerical and secretarial support to the medical team, ensuring efficient operation of administrative processes within the hospital department. The post holder will handle correspondence, manage clinic schedules, and maintain accurate patient...
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Dublin, Ireland Staffline Group PLC Full timeJob description Grade IV Clerical Officer | Public Sector | Dublin 24 The Client: We have immediate requirement for a Clerical Officer to join our client's team, located in Dublin South. The role will be offered on a temporary basis for approximately 3-6 months, however, there may be an opportunity to extend on a long-term basis. The purpose of this role is...
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Dublin, Ireland Cpl Resources Full timeClerical Officer Legal Department (Temporary Contract) Location: Dublin 8 Contract: 3-Month Temporary Assignment Hourly Rate: 19.57 per hour Start Date: Immediate About the Role: Our client, a public sector organisation, is seeking a Clerical Officer to join their Legal Department on a temporary 3-month contract. This role is ideal for an experienced...
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Clerical Officer
2 weeks ago
Dublin, Ireland CPL Full timeMedical Secretary - Naas Hours: Full-time (Grade IV equivalent) Salary: €19.57 Job Purpose: To provide comprehensive clerical and secretarial support to the medical team, ensuring efficient operation of administrative processes within the hospital department. The post holder will handle correspondence, manage clinic schedules, and maintain accurate...
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(Immediate Start) Clerical Officer Grade IV
3 weeks ago
Dublin, Ireland CPL Full timeClerical Officer – Legal Department (Temporary Contract) Location: Dublin 8 Contract: 3-Month Temporary Assignment Hourly Rate: 19.57 per hour Start Date: Immediate About the Role: Our client, a public sector organisation, is seeking a Clerical Officer to join their Legal Department on a temporary 3-month contract. This role is ideal for an...
