Senior Administrator

2 days ago

Dublin, Ireland Cpl Full time

Temporary Senior AdministratorImmediate start 3 - 6 month contract, likelihood of extension €23-24 per hourFull-time, 35 hours per weekThis role is to provide Service Excellence to our customers and colleagues by building a deep understanding of their needs, requirements and expectations and consistently meeting, managing and exceeding their expectations in a professional, courteous and respectful manner.Role requirements:General AIM/Capital AdministrationDealing with and responding to day to day internal/external queries and information requests from beneficiaries, funders, PQs other Pobal directorates.Ensure guidelines and procedures are documented and up to date.Provide training and support to Support Officers and provide feedback and support where required. Be prepared to engage in cross-functional training to increase flexibility and adaptability within the Service Delivery Centre.Appraisal and Decision MakingReview, develop and maintain efficient and effective administrative and information systems.Produce formal reports and analysis at the appropriate stages of the appraisal process.Manage and maintain the appraisal file ensuring that all relevant information is written up and communicated clearly and effectively at each stage of the process.Undertake reviews of funding decisions as requested.Service Delivery Centre AdministrationFiling process is utilised and all documents are uploaded correctly where necessary.Liaise with Independent Appeals Officers and ensure that agreed tasks are completed and followed up.Create reports and spreadsheets of information where required to monitor the delivery of the overall service.Contribute to and collaborate with SDC colleagues in project work, creation of policies, procedures, SOP’s ( Standard Operating Procedures )and other documents, relevant to the smooth and efficient running of the business unit.Appeals and Complaints Related AdministrationFollow and ensure there is a full awareness of the legislative, regulatory and policy guidelines when completing administrative tasks for Appeals and Complaints.Ensure all appeal requests are followed up and actioned.Where delegated administrative work related to an Appeal/Complaint, take ownership of the requirements and complete in a timely manner.Quality assure the administration work assigned and ensure it meets the highest standards.Experience required: Strong organisational skills.Experience in an administration, or appraisal role, with some financial knowledge desirableComputer literacy particularly in CRM systems, SharePoint and MS packages e.g. Excel, WORD and Outlook.An understanding of the operation of databases.A proven customer service ethos with strong relationship building skills across business teams and external stakeholders.Please reach out to Shauna with updated CV to or call 01 #CplOS25

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