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E-Commerce Coordinator/Administrator
1 week ago
Shaws Department Stores now have a vacancy for an e-Commerce Coordinator / Administrator (Production) in our Support Office, located in Portlaoise.
This is a temporary fixed term contract role for 10 months.
Established 160 years ago, Shaws has become a trusted, much loved brand and one of Ireland's leading department store retailers.
An Irish family-owned business to this day, we enjoy a rich heritage that is steeped in tradition.
Our goal is to provide quality products, unmatched service and expert knowledge for all our customers nationwide.
ROLE OBJECTIVE: The key objective of the Production Coordinator/Administrator role is to efficiently manage the end-to-end process of getting products online within 48 hours, ensuring accuracy, supporting buyers across seven departments, and driving continuous improvements to enhance workflow and customer experience.
What to expect from the role - Oversee the entire end-to-end process of getting products online from seven different buying departments, ensuring all products are published and live within 48 hours of entering the business.
Act as the primary contact for buyers and their administrators, coordinating product uploads and supporting them by addressing queries, troubleshooting issues, and ensuring deadlines are met.
Coordinate with buyers and administrators to monitor the latest shipments and proactively monitor online templates, ensuring timely updates and efficient workflow.
Conduct bi-weekly meetings to monitor each department's progress and provide clear, actionable reports to drive continuous improvement.
Manage the daily product error report and GRNs for unpublished products, while tracking and chasing missing imagery to ensure timely updates.
Collaborate with the buying team and merchandisers to expedite product availability in stores if imagery is not received within four weeks.
Collaborate with buyers to monitor inventory levels, sales performance, online stock allocations, and manage aged stock.
Ensure that products with multiple variants (e.g., sizes, colors) are correctly grouped together and displayed in a seamless and user-friendly manner on the Product Detail Page.
All variants should be visible and easily accessible to the customer without navigating away from the product page.
To provide comprehensive training and ongoing support to new Buying and Production Administrators, ensuring they fully understand product hierarchies, the buying cycle, and online production workflows for each supplier.
Use advanced Excel skills to efficiently organise, analyse, and manage product data while continuously monitoring and enhancing online templates for each department.
Ensure correct categorisation and hierarchy of products for smooth navigation and customer experience online, collaborating closely with the online merchandiser to optimise product placement and visibility on the website.
Manage and update the online production folder each season, ensuring product data is properly saved and clearly organised.
Collaborate with the Production Administrator to support fashion photoshoots by recording each garment's style number during the shoot and ensuring timely renaming of photos within 2 days of receipt from the photographer.
Upload product information (online titles, descriptions, attributes, images and more) onto the website using the company's content management system.
Ensure the accuracy of product data before uploading by conducting thorough QA/QC of all online templates and collaborating with the buying team to address inconsistencies or data gaps.
Manage the production process and mentor the Production Assistant to ensure seamless coordination and task completion.
Identify inefficiencies in the workflows and recommend improvements to streamline the processes.
Work with buying teams to ensure ongoing improvements and alignment with organisational goals.
Any other responsibilities that arise within the Omnichannel function KEY REQUIREMENTS: Education & Experience - A minimum of 2 years of experience in data management, retail, buying, or product coordination roles.
A third-level qualification in eCommerce, Business Management, or a related field is highly desirable.
Skills & Competencies - Advanced Excel Skills: Expertise in pivot tables, VLOOKUP, formulas, and data analysis to manage and organise large datasets effectively.
Retail Knowledge: A solid understanding of the retail buying cycle and product hierarchy structures to ensure efficient product management and optimal online presentation.
Organisational Skills: Exceptional attention to detail, with the ability to manage multiple tasks simultaneously while maintaining accuracy and efficiency.
Deadline Management: Proven ability to work under pressure and meet tight deadlines in a fast-paced environment.
Communication & Interpersonal Skills: Strong ability to engage with multiple stakeholders across various departments, providing clear communication and support.
Problem-Solving: A proactive mindset with a solutions-oriented approach to identifying and addressing challenges.
Preferred: Experience in a retail buying environment or product lifecycle management.
Familiarity with e-commerce platforms and product upload systems.
Key Attributes - Self-motivated, with a focus on achieving results and improving operational workflows.
A collaborative team player who can also lead, delegate, and mentor colleagues to drive successful outcomes.
Adaptable to changing priorities and able to thrive in a dynamic, high-pressure environment.
WHAT YOU GET : Opportunity to avail of hybrid working after the successful completion of the probationary period Generous staff discount on all own by products in store Access to the company Employee Assistance Programme Collaborate with a great team in our new & fresh offices If this sounds like it fits in the next step in your career, then please apply on line.
