Aftersales Support Manager

6 days ago

Bray, Wicklow, Ireland Vanrath Full time

VANRATH are delighted to be assisting a leading Engineering business with the recruitment of an Aftersales Support Manager.
This is an exciting opportunity to join a highly regarded company known for quality, innovation, and career progression.
Office based in BT35: Newry - Monday to Friday Permanent role This organisation has an excellent reputation and offers long-term growth opportunities.
Salary Competitive and negotiable + strong benefits package + clear progression prospects Key Responsibilities: Deliver an efficient, responsive, and customer-focused aftercare service that exceeds expectations.
Drive continuous improvement across service processes, setting clear KPIs and monitoring performance.
Manage and review subcontractor performance, negotiating service levels and ensuring delivery standards are met.
Collaborate with Engineering teams to develop installation kits and parts packages for new equipment.
Act as a primary contact for customer feedback, addressing concerns and escalating where necessary.
Create and oversee service level agreements (SLAs) for dealers and distributors.
Manage supply of replacement and legacy parts, providing clear lead times and communication to customers.
Maintain accurate and up-to-date pricing records to ensure consistent and reliable service quotes.
Coordinate with customers on breakdowns and spare parts requirements; prepare tailored kits for dealers.
Lead warranty investigations, analyse recurring issues, and produce regular reports for management.
Support Quality teams in addressing product issues, escalating non-conformances where required.
Resolve supplier disputes and process chargebacks when appropriate.
Foster strong customer relationships while representing company values.
Oversee staff attendance, development, and training to align with business needs.
Skills and Qualifications: Previous experience in a similar aftersales, service, or customer support management role is essential.
Strong track record of managing customer relationships in an engineering/manufacturing environment.
Excellent organisational, communication, and leadership skills.
Ability to drive process improvements and deliver high-quality service outcomes.
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath.
Skills: aftersales manager supervisor team leader service customer service warranty parts Benefits: fantastic benefits package company car

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