Installation Coordinator

2 days ago

Dublin, Dublin City, Ireland Phonewatch Full time

What if you could excel at the skills you already possess?
PhoneWatch, part of Sector Alarm Group, is Ireland's largest home safety company.
We protect over 120,000 homes and small businesses nationwide.
Here, there are no limits to how quickly you can develop.
Learn new skills, sell a product you believe in, and grow faster than you ever imagined
Join a team that supports your success.
PhoneWatch, Safely Adventurous.
We are seeking a
Installation Co-Ordinator
to join our Field Operations team.
The successful candidate will be
based onsite at our Dublin City Centre HQ
and will be responsible for the daily planning of activities for our team of Field Installation Engineers.
The
Installation Co-Ordinator
will ensure all daily
planned alarm installations are completed
and will contribute to delivering world-class customer service.
This is a
full-time, permanent role
reporting to the Planning Manager at PhoneWatch.
This exciting and challenging role involves supporting the field operations in Ireland.
The main goal is to ensure we keep our promises to customers by executing planned alarm installations daily to achieve optimal departmental output.
Responsibilities include:
Ensuring all work orders are completed as promised to customers.
Providing phone and email support to the field operations team and the wider organization.
Managing daily tasks to maximize departmental productivity.
Ensuring coverage areas are properly resourced for optimal service times.
Managing and administering Service Power and Gantt planning tools (e.g., profiles, skillsets, user management, coverage, efficiency, leave management).
Maintaining accurate records in internal CRM systems and planning tools.
Preparing and distributing daily, weekly, and monthly reports.
Reallocating tasks in case of cancellations or reschedules.
Following up with engineers on deviations from the plan and taking corrective action.
Key Tasks:
Achieving department and individual KPIs.
Liaising with engineers to reschedule jobs and approve no-shows.
Managing the unassigned jobs list to keep it minimal.
Following up with engineers on deviations and corrective actions.
Providing support via phone and email within set targets.
Requirements:
At least 1 year of customer service experience.
Excellent written and oral communication skills.
Strong analytical and problem-solving skills.
Good geographical knowledge of Ireland.
Highly motivated with the ability to work both independently and as part of a team.
What we offer:
Bonus scheme.
Pension scheme (5% employee contribution, matched by employer, plus death in service benefit).
Employee discounts on alarms.
Great incentives.
Opportunities for internal development.
PhoneWatch, part of Sector Alarm, is a leading safety provider in Ireland with over 112,000 satisfied customers.
Since 1991, we have delivered safety and security solutions with high customer satisfaction scores of 96%.
Sector Alarm has a strong presence across Europe with over 3,000 employees, offering exciting career opportunities in a rapidly growing company committed to innovation and customer safety.
If you are passionate about providing innovative safety solutions, customer-focused, goal-oriented, and eager to develop your career in a dynamic environment with excellent colleagues, we would love to hear from you.
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