Director, Site Operations

About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Site Operations Department

The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facilities Engineers (CFEs) working on shift. This team is the face of Vantage to our customers and the guarantee of business continuity and excellence of Operations of our campus as well as the performance of our customer installations. Using a Computerized Maintenance Management System (CMMS) to plan and track maintenance activities, the Site Operations Department is responsible for all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure.

Position Overview

The Director, Site Operations owns the overall operations for one, or more, of our data center campuses and will directly manage a team of CFEs and/or manager-level positions. This position will interface with Reliability Engineering, Design Engineering & Construction and other resources to manage the overall campus. This position will manage the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team.

Essential Job Functions

Manage the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems

Manage the site team to ensure a high-level customer experience and the excellence of operations

Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities

Encourage and foster a team-oriented environment through positive feedback

Hold employees accountable on preventive/corrective maintenance of facilities equipment

Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently

Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations

Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation

Be responsible for the implementation and application of Vantage policies on site relating to safety, security, quality, and information systems

Contribute to the documentation of crisis management of the site and application of its process

Work in collaboration with Vantage Operations at country level on all aspects of maintenance activities of the technical installations

Demonstrate and implement best practices for a smooth customer project implementation, with the aim of completing the project in accordance with the contract, at the agreed price and delivering all other contractual obligations fully

Duties

Manage resources allocated to the site so that results relating to customer satisfaction, infrastructure reliability, site-level budget, key performance indicators are achieved according to guidelines given by Vantage

Schedule, coordinate and oversee all maintenance vendors during maintenance and break/fix events

Ensure personnel safety while protecting the facility’s critical equipment

Work with peers and subordinates to develop required MOPs/SOPs

Ensure all maintenance activities are performed in accordance with approved MOPs and the Vantage’s Mission Critical Facility work rules

Ensure that the site is supported by the Vantage Operations and Best Practice standards and 100% compliant to all regulatory elements in force

Contribute to the management of the deployment of tools and systems, in close collaboration with Vantage Operations and Vantage ICT

Evaluate site continuity levels of service (or have them evaluated) on a regular basis

Define and manage action plans developed to solve problems and weaknesses and improve current levels

Organize maintenance activities so that they are implemented according to the annual prepared prevention program

Minimize risks in terms of continuity of service and maximize efforts for a stronger reliability of the site and a more solid continuity of service

Contribute to the calls and visits for tenders by the customers of the site and for prospects, when needed

Support day-to-day activities in relation with Vantage Operations, collaborating with Company stakeholders

Manage relationships between: Vantage Operations and any customer activities on site; and 3rd party suppliers, vendors, internal and external providers

Ensure that third party supplier’s on site are motivated and dedicated to individual activity, according to clear objectives

Participate in detailed follow-up of the capacity used for service availability and or for a future growth in relation to all technical installations of the site

Participate in the definition of the site capacity increase roadmap (short and medium term) to anticipate any deficiency in terms of capacity

Control and monitor the energy quality at the supplier's point of delivery on site, as well as the energy used on the site

Be responsible and ensure the best Power Usage Efficiency (PUE) site, manage PUE projects, and report at the country level on progress on this KPI with regard to the targets

Ensure the contract application and SLA tracking with the panel of suppliers / subcontractors on the site

Help to positively evolve and support the growth of the national list of suppliers

Working with your peers and the Vice President, Site Operations to determine appropriate team performance goals and manage those to completion

Evaluate and manage performance reviews for all employees in your organization, seek out input from others and provide feedback and coaching to manage individuals and teams

Protect and improve the value of our assets and ensure that building machinery and systems meet or exceed their expected lifespan

Prepare operational and capital portions of the Site Operations budget

Promote on the site any targeted ISO certification as a standard at the Group or country level and provide full support to the Vantage Quality & Safety Manager

Produce a variety of reliable reports, data and metrics, including time recording in line with Company requests

Be responsible for all documentation related to the operational activities of the site

Job Requirements

Bachelor of Science degree in an Electrical or Mechanical or Technical background or equivalent experience required

10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred

10+ years of direct managerial experience and interpersonal skills, strongly preferred

Experience in Data Center or Critical Infrastructure industries, strongly preferred

Experience and knowledge of physical security in a critical environment, strongly preferred

Able to plan, organize and prioritize workload to meet deadlines

Strong communication skills (verbal and written) with the ability to communicate internally with team members as well as externally with vendors and other service providers

Proven track record of managing through periods of significant people, process and technology change.

Assertive and confident with a high level of personal and professional credibility

Excellent planning and organisation skills with the ability to manage conflicting priorities and meet tight deadlines

Assertive and confident and able to quickly build a high level of personal and professional credibility within the business and customer base

Ability to lead and engage people in a fast-changing environment to achieve results through others.

Ability to build strong relationships with a diverse range of stakeholders, influencing and negotiating at the most senior levels

Work effectively in collaboration cross-functionally to achieve shared goals and deliver business objectives

Confident decision maker, even with incomplete or limited information

Candidates must possess reliable transportation for reporting to site, or for any emergencies

Strong computer skills including proficiency with Microsoft desktop and server operating systems, as well as Microsoft Office 365

Travel is expected to be less than 5%, occasionally for training purposes

Potential employees must complete a background check successfully

 

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

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