Front Office Assistant

4 weeks ago

Dublin, Ireland The Address Citywest Full time

JOB TITLE:                                 FRONT OFFICE ASSISTANT



RESPONSIBLE FOR:     To greet
guests in accordance with training and allocate rooms according to laid-down
procedures.



The main duties involved in the role of a
Front Office Assistant at The Address Collective are outlined below however
this list is not exhaustive.



MAIN DUTIES:



·            
To arrive promptly on duty as scheduled in a
full, clean & presentable uniform at all times in accordance with company
grooming policy.



·            
Maintain the highest level of personal and work
cleanliness and hygiene.



·            
Adhere to the company's Code of Conduct.



·            
To comply with
company regulations regarding, fire, health and safety, hygiene, customer care
and security.



·            
To read, understand
and carry out your responsibilities as defined in the Health and Safety
Statement and Staff Handbook.



·            
Check and ensure the correctness of all
reception floats.



·            
Ensure work areas are kept clean, safe and tidy
at all times.



·            
Receive and register guests on arrival, using
their names at all times adhering to laid down procedures e.g. brand standards.



·            
Ensure all documentation relating to the
registration and checking out of guests is as per standard of procedures.



·            
Be thoroughly familiar with all company selling
procedures and promotions.



·            
Be aware of hotel room availability and rates at
all times.



·            
Adhere to all regulations in respect of Health
and Safety, hygiene, guest safety, fire regulations, emergency procedures,
etc



·            
To ensure that any
additional requirements for guests are offered and catered for as much as is
reasonably possible, i.e. dinner reservations, porter, information services
etc.



·            
To ensure that all
charges are posted correctly onto room bills.



·            
Maintain &
monitor management accounts.



·            
Be aware of all hotel
facilities & amenities. (ie car parking, directions etc)



·            
Communicate with
colleagues and guests professionally.



·            
Provide the highest
level of customer services consistently.



·            
Provide relevant
reports to departments as required.



·            
To take reservations
and respond to guests in a timely and professional manner.



·            
To answer switchboard
in a warm and welcoming manner and effectively transfer calls to correct
extensions in the absence of the switchboard operator.



·            
To administer all
reservations, cancellations & no-shows in line with company policy.



·            
Fulfil all reasonable
requests from guests to ensure their comfort, satisfaction and safety.



·            
Conduct regular
security checks throughout the day and report any issues to management.



·            
Report any
maintenance issues immediately to management,



·            
To correctly take
messages for guests/staff ensuring that date, time, message, from, to and
initial are noted.



·            
To ensure that
relevant people receive any messages immediately.



·            
Dealing with any
guest requests/queries in a polite and attentive manner and reporting/logging
any problems to the Duty Manager.



·            
Balancing of
telephone, lounge, restaurant, bars and reception cash at the end of each
shift.



·            
The sensible
allocation of rooms to customers having viewed all relevant guest requests.



·            
Check all telephone
charges from meeting rooms and ensure they are posted to correct folios.



·            
Handling safe deposits for guests.



·            
Maximise in-house selling whenever possible and
maintain an awareness of all sales opportunities.



·            
Dealing with Foreign
Exchange for customers.



·            
To ensure that all monies are kept secure at all
times.



·            
All staff of the
company are required to make themselves available for training and
communication meetings for which advance notice will normally be given. The
content of all training session and issues addressed at team meetings must be
adhered to.



·            
Complete duties as
per checklist



·            
To ensure that all
cash in dealt with in accordance with cash handling procedures.



·            
To carry out any reasonable duty requested by a
manager, senior staff member or request of a guest.



 

  • Assistant Front Office Manager

    5 days ago

    Dublin, Ireland Anantara Full time

    Job Description You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure...

  • Assistant Front Office Manager

    1 month ago

    Dublin, Ireland Marriott International Full time

    JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial...

  • Assistant Front Office Manager

    4 weeks ago

    Dublin, Ireland Marriott International Full time

    JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial...

  • Front Office Assistant/Concierge

    2 weeks ago

    Dublin, Dublin City, Ireland Radisson BLU St. Helen's Hotel Full time

    Radisson Blu, St. Helens Hotel Dublin is currently seeking a proactive Front Office Assistant/Concierge to join our team. We prioritize your professional growth and success while being part of our crew.When working with us, you'll receive valuable coaching and support to advance within the company and enhance your career.If you're passionate about creating...

  • Assistant Front Office Manager

    2 weeks ago

    Dublin, Dublin City, Ireland The Fitzwilliam Hotel Full time

    The five star Fitzwilliam Hotel is uniquely positioned on St Stephen's Green, just a stone's throw away from Grafton Street, Ireland's premier shopping destination. Offering understated luxury, a modern approach, and impeccable service, the Fitzwilliam Hotel is the ideal oasis for both business and leisure travelers.The Fitzwilliam Hotel is currently seeking...

  • Assistant Front Office Manager

    1 month ago

    Dublin, Ireland The Fitzwilliam Hotel Full time

    The five star Fitzwilliam Hotel is uniquely positioned on St Stephen's Green, paces away from Grafton Street, Ireland's shopping location. Understated luxury, a fresh approach and impeccable service make the Fitzwilliam Hotel the perfect retreat for business and pleasure.The Fitzwilliam hotel has an exciting new opportunity for an Assistant Front Office...

  • Assistant Front Office Manager

    4 weeks ago

    Dublin, Ireland The Fitzwilliam Hotel Full time

    The five star Fitzwilliam Hotel is uniquely positioned on St Stephen's Green, paces away from Grafton Street, Ireland's shopping location. Understated luxury, a fresh approach and impeccable service make the Fitzwilliam Hotel the perfect retreat for business and pleasure.The Fitzwilliam hotel has an exciting new opportunity for an Assistant Front Office...

  • Front Office Assistant

    2 weeks ago

    Dublin, Dublin City, Ireland The Address Citywest Full time

    JOB TITLE: FRONT OFFICE ASSISTANTRESPONSIBLE FOR: To greetguests in accordance with training and allocate rooms according to laid-downprocedures. The main duties involved in the role of aFront Office Assistant at The Address Collective are outlined below howeverthis list is not exhaustive.MAIN DUTIES:· To arrive promptly on duty as scheduled in afull, clean...

  • Front Office Supervisor

    2 weeks ago

    Dublin, Dublin City, Ireland Dalata Hotel Group plc Full time

    Front Office Supervisor – Clayton Hotel Cardiff LaneWe have a fantastic new vacancy for Front Office Supervisor in the excellent 4* Clayton Hotel Cardiff Lane located in front of the Bord Gais Energy Theatre by the Docklands.We offer free gym membership to our fully equipped Club Vitae leisure centre, complete with pool, jacuzzi and sauna, free meals on...

  • Front Office Administrator/Executive Assistant

    2 weeks ago

    Dublin, Dublin City, Ireland Leo Lynch Full time

    About Us:Since the 1950s, Leo Lynch has been providing the pharmaceutical, semiconductor, industrial, food, commercial and retail industries with professional project management and high calibre craftsmanship.At Leo Lynch, we build and manage complex engineering & construction projects for the world's leading corporations. Our solutions help deliver...

  • Front Office Administrator/Executive Assistant

    3 weeks ago

    Dublin, Ireland Leo Lynch Full time

    About Us:Since the 1950s, Leo Lynch has been providing the pharmaceutical, semiconductor, industrial, food, commercial and retail industries with professional project management and high calibre craftsmanship.At Leo Lynch, we build and manage complex engineering & construction projects for the world's leading corporations. Our solutions help deliver...

  • Front Office Supervisor

    1 month ago

    Dublin, Ireland Hyatt Centric Full time

    The Hyatt Centric is delighted to invite applicants for the position of Front Office SupervisorThis is Ireland's first Hyatt Hotel. Adjacent to St Patrick's Cathedral, this 234 bedroom 4 Star property will include restaurant, bar, meeting and event facilities and fitness centre. Working within the highly respected Hodson Bay Group, and with the impressive...

  • Front Office Supervisor

    4 weeks ago

    Dublin, Ireland Hyatt Centric Full time

    The Hyatt Centric is delighted to invite applicants for the position of Front Office SupervisorThis is Ireland's first Hyatt Hotel. Adjacent to St Patrick's Cathedral, this 234 bedroom 4 Star property will include restaurant, bar, meeting and event facilities and fitness centre. Working within the highly respected Hodson Bay Group, and with the impressive...

  • Front Office Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Broadline Recruiters - Permanent Full time

    Front Office Manager - 5* South Dublin Hotel Our Client is currently recruiting for the position of Front Office Manager in a well known 5* Hotel in South Dublin. We are looking for a strong, experienced, motivated person who has a proven track record of front of house management.The main purpose of the role will be to: Ensure a smooth, prompt and effective...

  • Assistant Front Office Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Marriott International Full time

    JOB SUMMARYDynamic opportunity for an entry-level management role, taking charge of ensuring the smooth and efficient daily operations. Key responsibilities include overseeing Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The focus is on enhancing guest and employee satisfaction while meeting financial targets and handling administrative...

  • Front Office Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Maria Logan Recruitment Full time

    Front Office Manager Maria Logan Recruitment have an exciting opportunity for a Front Office Manager to join this luxurious 5* branded Hotel in South Dublin.With the support of a great team, you will make sure that guests have an enjoyable and seamless experience.This role will suit someone who excels guiding a team in a busy property.The ability to create a...

  • Front Office Supervisor

    1 month ago

    Dublin 2, Ireland Hilton Full time

    Front Office Supervisor( Job Number: HOT0ALKO) Work Locations :Conrad DublinEarlsfort TerraceDublin2 WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.  The  Conrad Dublin  is a 5* hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring...

  • Front Office Supervisor

    4 weeks ago

    Dublin 2, Ireland Hilton Full time

    Front Office Supervisor( Job Number: HOT0ALKO) Work Locations :Conrad DublinEarlsfort TerraceDublin2 WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.  The  Conrad Dublin  is a 5* hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring...

  • Hotel Front Office Manager

    1 month ago

    Dublin, Ireland Royal Marine Hotel Full time

    The Royal Marine Hotel is currently accepting applications for the position of Front Office Manager to oversee the front office department of our 228 Bedroom Hotel.We are seeking an enthusiastic, professional, motivated and hardworking individual with a desire to provide excellent customer service. This is not an office based position but requires leading...

  • Hotel Front Office Manager

    4 weeks ago

    Dublin, Ireland Royal Marine Hotel Full time

    The Royal Marine Hotel is currently accepting applications for the position of Front Office Manager to oversee the front office department of our 228 Bedroom Hotel.We are seeking an enthusiastic, professional, motivated and hardworking individual with a desire to provide excellent customer service. This is not an office based position but requires leading...