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Operations Administrator
2 months ago
Title: Operations Administrator
Location: Walkinstown
Our client seeks an Operations Administrator who will be looking after the day-to-day management of our customers, technicians and drivers. The role has an additional focus on the commercial success of each contract by the realisation of chargeable jobs. We deal with a varied range of tasks and jobs, and need someone prepared to get stuck in.
Customer Management
- Day-to-day management of customers for service activities
- First contact for inbound communications, includes both phone calls and email
- Dealing with ticket and liaising with stakeholders until ticket is closed
- Assigning ticket to another team member
- Oversee client requests for service, keeping a careful eye on least cost routing while meeting acceptable SLA requirements
Technician / Driver Management
- Day-to-day management of technicians and drivers
- Inhouse weekly scheduling and in-week adjustments
- Arranging stock for colleagues and customers
Sales processing
- Identifying chargeable extra services from works carried out
- Identifying chargeable extra services from works recommended by colleagues
- Generally support the sales process and contribute positively to a proactive sales culture
Invoicing
- Processing invoices at the end of each month
- Setting up customer direct debits
- Liaising with customers on payments
GW
