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Ads Growth Advisor

3 months ago

Dublin, Ireland 0307 eBay Europe Services Ltd Full time

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

The Growth Adviser teammate will be driving adoption of eBay’s Promoted Listings product with B2C sellers to proactively enable marketplace revenue. This will be achieved by developing tailored support plans over a twelve-week period to ensure each business achieves its advertising growth goals on eBay.co.uk. The growth adviser will be the single point of contact for promoted listing queries during these twelve weeks and will perform adoption reviews to ensure the success of each customer

A drive for results is essential to the role's success and high competency to work within a bustling and consistently changing environment and under your initiative.

Successful candidates will need to demonstrate the ability to sell through service by up-selling, cross-selling various products, features and promotions through service and value-add based approach.

This role will focus on supporting our extension into Brand/B2C seller categories and verticals based on scaling needs.

This is an excellent opportunity to expand your knowledge in a core area of growth for eBay. If you want to work with business unit partners, grow our seller's businesses - if you have the appetite for challenging and disrupting for positive change - this is the role for you

Core Duties

Be the primary point of contact of support for sellers to adopt Promoted listings products over a 12-week rotation period Help customers through email, phone and online meetings Develop a trusted adviser relationship with key customers, partners and CVC leaders Ensure the timely and successful delivery of our solutions according to customer needs and objectives Communicate the progress of monthly/quarterly initiatives to internal and external partners Forecast and track account metrics Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Monitor and analyse customer’s usage of our products Responsible for working with the Business unit to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams

Competencies

Core Behavioural Competencies Role Specific Behavioural Competencies Customer Focus Business Acumen Self Motivated Problem Solving Time Management Dealing with Ambiguity Attention to Detail Decision Quality Drive for results

Prerequisite Knowledge & Proficiencies

Fluency in the English language Commercially focussed and have a strong track record of achieving and surpassing targets Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation Experience in delivering client-focused solutions based on customer needs Proven ability to handle multiple projects at a time while paying strict attention to detail Excellent listening, negotiation and presentation skills Excellent verbal and written communications skills Natural relationship builder with integrity, reliability and maturity Ability to prioritise among competing tasks Critical thinking and problem-solving skills Excellent time and project management skills. You’re always looking to improve inefficient processes Keen attention to detail and adherence to deadlines Strong working knowledge of internal and external PC based systems and software applications (Microsoft Office Suite, Unify, Agent Desktop, Salesforce)

Experience

Strong experience within a customer service, client relationship management environment or university degree plus three years experience. 1 year commercial or sales experience within a fast-paced target oriented environment

Educational Requirements

Bachelor’s Degree or equivalent work experience

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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