Customer Success Partner Advisor with additional language

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do:
 

• The Cloud Renewal Executive (CRE) has overall responsibility for the daily management of assigned Cloud Renewals customer accounts, including account management strategies, engagement, and expansion plans to ensure profitable growth within these customers.
• Maximize the value that customers and SAP receive through cloud renewals and use of the customers' deployed cloud software.
• Serve as the primary point of contact for customers during renewal negotiations and maintain customer satisfaction throughout the renewals process.
• Deliver end-to-end renewal execution through partnership with Customer Engagement Executives and Account Team, driving toward and ensuring mutually beneficial and successful outcomes.
• Interface with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue.
• Interact with customers primarily via telephone.
• Develop and implement account strategies and plans for renewal customers that increase revenue retention and growth.
• Increase cloud revenues through improved renewal rates, including cross-sell or upsell opportunities and potential contract restructures.
• Maintain a close working relationship with other regional business teams such as Customer Engagement Executives (CEEs), Account Executives (AEs), Global Account Directors (GADs), and other customer-facing personnel, supporting customers and corporate functions necessary for all assigned accounts.
• Manage deal management and commercial negotiation for renewals by providing end-to-end renewal execution support; maintain knowledge of commercial negotiation, renewal execution, and transactional steps related to renewals and replacements.
• Provide renewal forecasting support by accurately evaluating renewals 12 months before expiration; clean up data inconsistencies and ensure accurate values and contract dates are maintained throughout their life cycle.
• Act as an intermediary for Deals Desk, Legal, Go-to-Market (GTM) teams, and other internal SAP Support teams for those accounts within your portfolio. Liaise with various approval steps, including revenue recognition (rev rec), finance, office of CFO, legal, and more.
• Manage the assignment of new accounts into your portfolio.

What you bring:
 

• Fluent in English and another EMEA language.
• 3-5 years of experience in the following areas:
  • Maintenance or Cloud Renewals
  • Selling or delivering consulting services
  • Managing complex customer engagements
  • Commercial experience, including developing account management plans and contract negotiation
• Experience in Complex Account Management.
• Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook.
• Bachelor equivalent qualification is preferred.
• Please note that this role can potentially be based in Barcelona or Cairo and may be transferred to the location of the successful candidate.

Meet your team:
 

You will play a vital role in a dynamic team whose primary focus is to maximize the value that customers and SAP receive through maintenance and services adoption and usage. This is achieved by ensuring customers fully benefit from the software they have deployed, notably across the mid-tier customer segment. Your contributions to our team will be highly valued as we enhance our customer relationships and secure recurring revenues. Joining this dedicated team means you will be at the forefront of fostering lasting customer satisfaction and achieving growth within our strategic accounts.

Benefits & Location: We commit to flexible working schedules around business requirements and individual needs. SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners. This position can be based in Dublin. Please click on this link to discover the vast array of benefits made available to SAP employees. 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 400236  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.