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Helpdesk Administrator

4 months ago

Dublin, Ireland Aramark Full time
Job Description

Day to day responsibility for the effective allocation of resources to the contractual workload, ensuring full compliance to individual client requirements.

Job Responsibilities
  • General tasks include taking calls on helpdesk and assigning work to relevant individuals, sending & receiving emails for facility requests 
  • Run weekly helpdesk report for number of calls, callouts from command centre 
  • Verify through appropriate checks and comparisons that the information on the job report and timesheets is accurate
  • Identify and procurement of any materials vital to support timely job completion
  • Raising and sending out PO’s
  • Taking ownership of all maintenance administration to ensure the day to day running of the highest quality within the maintenance dept.
  • Ensure the accurate processing of all paperwork including the need for timely input into the IT system and all relevant data back ups
  • Develop efficient & organised work practices enabling the business to carry out their activities in a professional manner
  • You must be capable of acting as a reliable back up to the maintenance manager & helpdesk function and ensure the maintenance manager is kept fully advised on any issues / complaints that arise
Qualifications
  • Experience of working within a fast-paced office environment and previous helpdesk experience is desirable
  • You must be an extremely flexible individual for this role and have excellent social skills. 
  • Excellent interaction, organization and interpersonal skills
  • Proactive, can do demeanor
  • Diligent and flexible, able to work independently as well as part of a team
  • Ability to multi-task and work on own initiative is critical
  • You must have basic knowledge of all Microsoft packages 
  • Good telephone manners & communication skills is a must as client liaison is critical part to this role

The above list highlights the key aspects of this position and is not intended to be comprehensive. All staff is expected to take care of other contingencies that may arise. All staff is also required to actively support the Company with regard to operational, technical and personnel issues. This job description may be amended to reflect corporate policy and the goals and objectives of the Company.