Local Account Manager

3 weeks ago

Dublin, Dublin City, Ireland Expeditors Full time
Job Description

Major Duties and Responsibilities:

  • Strengthen relationships with existing house accounts.

  • Penetrate organizational structure for house accounts and develop relationships at all  levels beyond main point of contact.

  • Understand customers' business and strategy and our role with the customer.

    • Ensure customer satisfaction and follow up.
    • Communicate service issues to Department Managers/Supervisors.
    • Action items lists maintained and updated weekly for follow up items.
    • Identify opportunities and grow business from existing house accounts.
    • 10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls.
    • Assist with collections when needed.
    • Manage client profiles  - separated out by location.
    • Build territory maps showing number of accounts located in each city – update monthly
    • Teamsell input & management for significant calls.
    • Fluent in EI systems and demos in order to provide technical updated to LAM accounts
    • Involve sales and operations at appropriate times.
    • Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
    • Turn major business opportunities and proposals over to Sales and operational issues to Ops.
    • Management of Business Reviews – goal is to have a minimum of one per account per year
    • Continually seek improvement in procedures and services to create more efficient and cost effective operations.
    • Assume lead responsibility for the efficient delivery of all local (branch) services.
    • Assist, and if needed, spearhead problem resolution for issues outside of local branch.
    • Insure that a functioning and agreed upon invoicing - payment process is in place.
    • Meet with the local customer to maintain customer information and satisfaction.  
    • Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business
    Qualifications

Requirements- Skills, Education, Experience: 

  • High school degree or equivalent business qualifications.
  • Minimum two years Expeditors/industry experience.
  • Ability to create/write customer requirements clearly for use by other Expeditor employees.
  • Knowledge of required Expeditors operating systems as well PC skills including word processing.
  • Demonstrated customer service skills and proven interpersonal skills.
  • Level one Account Management certification.
  • Level one Sales certification.
Additional Information

Expeditors offers excellent benefits.

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