Senior Customer Operation Administrator, Client Services
4 weeks ago
Full details of the job.
Vacancy NameSenior Customer Operation Administrator, Client Services
Utmost is seeking a Senior Customer Operations Administrator to join our Client Services team in Navan.
In this role, you will be responsible for ensuring the efficient and compliant processing of activities across various product lines while maintaining a strong customer-centric approach.
- Responding to client requests in a timely and professional manner
- Triage emails and assigning them to the correct team within agreed SLA
- Ensure processing of own tasks within agreed SLA
- Meet personal/client service team targets on call handling SLA
- Proactive and reactive contact with customers and advisers, plus any other relevant parties via telephone, letter or email to ensure work is processed efficiently and correctly
- Go the extra mile to engage customers
- Work closely with other departments to help them better understand clients' needs
- Ensure adherence to policies and procedures across the various products and business lines
- Embrace a risk-aware mind-set and ensure any issues/risks are identified and brought to management attention in a timely manner
- Portray a mind-set of continuous improvement and innovative thinking
- Bring ideas and improvements to the table and operate a can-do attitude
- Complete all tasks in a manner cognisant of the following measures: End to end timelines, First point resolution, Removal of waste, Customer effort
- Use initiative for problem solving and identification of improvement measures
- Identify opportunities to enhance customer experience
- Support the roll out of strategic projects and initiatives as required
- At least 2 years relevant experience
- Excellent English plus Italian mother tongue
- A strong customer services background dealing with external customers
- Excellent communication and problem-solving skills
- Exceptional written and verbal communications skills with the ability to work across all departments, clients, and business units
- The ability to communicate confidently – both through speaking and writing – with colleagues and clients from all levels of an organisation
- Goal-setting and planning. Well organised and solution-oriented individual
- Ability to work in a team
- Ability to promote change
- Client-centric approach with a focus on creating the best possible experience
-
Dublin, Dublin City, Ireland Utmost Group Full timeSenior Customer Operations Administrator, Policy ServicingJoin to apply for the Senior Customer Operations Administrator, Policy Servicing role at Utmost Group.Utmost is looking for a Senior Customer Operations Administrator to join our Policy Servicing team in our Navan office. This role will suit candidates with a background in finance or insurance who are...
-
Senior Client Services Administrator
1 week ago
Dublin, Dublin City, Ireland Utmost International Full timeUtmost is hiring a Senior Client Services Administrator within our Customer Operations department in Navan.Please note, this is a 12-month Fixed Term Contract and is based full-time in our Navan office.Key ResponsibilitiesResponding to client requests in a timely and professional mannerTriage emails and assigning them to the correct team within agreed...
-
Dublin, Dublin City, Ireland Utmost International Full timeJob Details: Senior Customer Operations Administrator, Policy ServicingThis role is based in Navan on the Policy Servicing Team as is a 12 Month Contract. This is under the Regular Premium & Legacy Pillar.The Senior Customer Operations Administrator is responsible for ensuring the timely and effective day to day processing of activity for UPE and UW across...
-
Dublin, Dublin City, Ireland Utmost International Full timeJob Details: Senior Customer Operations Administrator, ClaimsThis role is based in Navan on the Claims Team as a 12 Month Contract under the Regular Premium & Legacy Pillar.The Senior Customer Operations Administrator is responsible for ensuring the timely and effective day-to-day processing of activity for UPE and UW across the various product lines (IP,...
-
Dublin, Dublin City, Ireland MUFG Investor Services Full timeReporting to the Associate Director of Client Operations, you will:- Provide a full range of fund accounting services to hedge fund clients, including NAV preparation, reviewing corporate actions, verifying security pricing, performing cash and security position reconciliations.- Provide a complete range of fund administration services to hedge fund clients...
-
Senior Customer Operations Administrator, Claims
3 weeks ago
Dublin, Dublin City, Ireland Utmost International Full timeJob Details: Senior Customer Operations Administrator, Claims (Italian Speaking)Utmost is seeking a Senior Customer Operations Administrator with Italian language proficiency to join our Claims team on a 12 month fixed term contract based full time in either our Dublin or Navan offices.Key ResponsibilitiesEnsure processing of own tasks within agreed SLA.Be...
-
Dublin, Dublin City, Ireland MUFG Investor Services Full timeJob DescriptionReporting to the Associate Director of Client Operations, you will:Provide a full range of fund accounting services to hedge fund clients, including NAV preparation, reviewing corporate actions, verifying security pricing, performing cash and security position reconciliations.Provide a complete range of fund administration services to hedge...
-
Finnish Client Services Administrator
3 weeks ago
Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full time. Job Title: Finnish Client Services Administrator Reports To : Team Supervisor Location : Dublin City Centre (100% onsite for training, then hybrid) (Mon-Fri standard hours) Salary: Attractive, depending on experience with excellent benefits Model: Full time permanent position, fully onsite during probation period and hybrid model after this...
-
Dublin, Dublin City, Ireland MUFG Investor Services Full timeCompany Description Experience something Brilliantly Different with a career with MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global investment firms to provide them with administration, assert services, banking, and fund financing. ...
-
Customer Operations Administrator
1 week ago
Dublin, Dublin City, Ireland FNZ (UK) Ltd Full timeCustomer Operations Administrator (French Speaking)Location: DublinWorking Pattern: HybridContract: PermanentFNZ EU dac is a member company of the FNZ Group.Since its formation in 1998, FNZ EU dac has become one of Europe's leading providers of third party services to the insurance and investment market, has issued more than 1.7m policies on behalf of its...
-
Client Service Associate
3 days ago
Dublin, Dublin City, Ireland Davy Full timeAbout The RoleAn exciting opportunity has arisen for a Client Service Executive, Associate to join our Wealth Management division. In this role, you will be responsible for providing general administrative support to a team of Associate Directors and Senior Private Client Advisers. You will serve as the first point of contact for clients, responding promptly...
-
Customer Services Administrator
2 weeks ago
Dublin, Dublin City, Ireland Zurich Insurance Company Full timeCustomer Services Administrator – 10 month contract Zurich Life Assurance plc is looking for an Customer Services Administrator to focus on understanding and responding to what matters to customers. We are looking for a highly motivated individual with excellent communication skills. Successful candidates will gain a thorough knowledge of the...
-
German Client Services Administrator
12 hours ago
Dublin, Dublin City, Ireland TN Ireland Full timePosition: German Client Services AdministratorLocation: Dublin CityBenefits: Excellent benefits including Pension, Healthcare + Dental, 25 days annual leave, free parking on-site/ travel cost scheme, and more.Type: Permanent Position (Hybrid working model, 2 days in office + 3 days WFH after 4 weeks training on-site).Hours of Work: Monday – Friday only...
-
German Client Services Administrator
3 weeks ago
Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full timePosition: German Client Services Administrator Location: Dublin City Salary: €30,000 + Bonus value between €1-2K per annum Benefits: Excellent benefits including Pension, Healthcare + Dental, 25 days annual leave, free parking on-site/ travel cost scheme, and more Type: Permanent Position. (Hybrid working model, 2 days in office + 3 days WFH after...
-
Dublin, Dublin City, Ireland MUFG Investor Services Full timeAssociate, Investor Operations, Fund Administration (Fixed Term Contract)Experience something Brilliantly Different with a career at MUFG Investor Services.Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset...
-
Customer Services Administrator
1 week ago
Dublin, Dublin City, Ireland Zurich Full timeCustomer Services Administrator – 10 month contractZurich Life Assurance plc is looking for a Customer Services Administrator to focus on understanding and responding to what matters to customers. We are looking for a highly motivated individual with excellent communication skills.Successful candidates will gain a thorough knowledge of the workings of a...
-
Senior Administrator – Operational Oversight
1 week ago
Dublin, Dublin City, Ireland JTC Group Full timeSenior Administrator – Operational Oversight - Fund & Corporate ServicesWe are currently looking for a full-time senior administrator to join the fund operations team within our AIFM.MAIN RESPONSIBILITIES AND DUTIESMember of the operations team, providing support to the operations team management.NAV sign off with input from the JTC Global AIFM Solutions...
-
Customer Services Administrator
3 weeks ago
Dublin, Dublin City, Ireland Zurich 56 Company Ltd Full timePress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Customer Services Administrator - (Hybrid) Permanent and Fixed Term Contracts Available85365Customer Services Administrator – 10 month contractZurich Life Assurance plc is looking for an Customer Services Administrator to focus on understanding and responding to what...
-
Customer Services Administrator
1 week ago
Dublin, Dublin City, Ireland Zurich 56 Company Ltd Full timePress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Customer Services Administrator - (Hybrid) Permanent and Fixed Term Contracts Available85365Customer Services Administrator – 10 month contractZurich Life Assurance plc is looking for an Customer Services Administrator to focus on understanding and responding to what...
-
Customer Service Administrator
2 weeks ago
Dublin, Dublin City, Ireland Zurich Insurance Company Limited (Ireland Branch) Full timeCustomer Services Administrator - 10 month contract Zurich Life Assurance plc is looking for an Customer Services Administrator to focus on understanding and responding to what matters to customers. We are looking for a highly motivated individual with excellent communication skills. Successful candidates will gain a thorough knowledge of the workings of a...