Senior Client Services Administrator
1 week ago
Utmost is hiring a Senior Client Services Administrator within our Customer Operations department in Navan.
Please note, this is a 12-month Fixed Term Contract and is based full-time in our Navan office.
Key Responsibilities- Responding to client requests in a timely and professional manner
- Triage emails and assigning them to the correct team within agreed SLA
- Ensure processing of own tasks within agreed SLA
- Meet personal/client service team targets on call handling SLA
- Proactive and reactive contact with customers and advisers, plus any other relevant parties via telephone, letter or email to ensure work is processed efficiently and correctly
- Go the extra mile to engage customers
- Work closely with other departments to help them better understand clients' needs
- Ensure adherence to policies and procedures across the various products and business lines.
- Embrace a risk aware mind-set and ensure any issues / risks are identified and brought to management attention in a timely manner
- Portray a mind-set of continuous improvement and innovative thinking
- Bring ideas and improvements to the table and operate a can-do attitude
- Complete all tasks in a manner cognisant of the following measures: End to end timelines, First point resolution, Removal of waste, Customer effort
- Use initiative for problem solving and identification of improvement measures
- Identify opportunities to enhance customer experience
- Support the roll out of strategic projects and initiatives as required
- A strong customer services background dealing with external customers
- Excellent communication and problem solving skills
- Excellent English with proficiency in at least a second language (preferably Italian)
- Exceptional written and verbal communications skills with the ability to work across all departments, clients, and business units
- The ability to communicate confidently – both through speaking and writing – with colleagues and clients from all levels of an organisation
- Goal-Setting and planning. Well organised and solution orientated individual.
- Ability to work in a team
- Ability to promote change
- Client centric approach with focus on creating the best possible experience
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Dublin, Dublin City, Ireland Utmostinternational Full timeFull details of the job.Vacancy NameSenior Customer Operation Administrator, Client ServicesUtmost is seeking a Senior Customer Operations Administrator to join our Client Services team in Navan.In this role, you will be responsible for ensuring the efficient and compliant processing of activities across various product lines while maintaining a strong...
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