German Customer Support Specialist

3 weeks ago

Dublin, Ireland The Hustle Full time

Join to apply for the German Customer Support Specialist role at The Hustle.

As a Customer Support Specialist, you will work directly with HubSpot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor. You'll deliver a human and proactive support experience, applying creative problem-solving to help customers optimise their use of HubSpot tools and grow their businesses. Collaboration within a dynamic team environment will foster a positive, inclusive culture where continuous learning and feedback are encouraged.

We’re a hybrid team, with this role being open in our Dublin office with remote and flex options inside of Ireland. This role is a full-time position.

We Are Looking For People Who
  • Are fluent in English and German
  • Have a minimum of 1 year of experience in a customer support or technical support role, preferably within a software or technology company
  • Have a strong foundation in technical troubleshooting and enjoy delving into complex technical queries
  • Are adept at understanding and using product documentation to resolve customer issues effectively
  • Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
  • Enjoy developing technical skills and acquiring comprehensive knowledge of our product and related technical concepts
  • Demonstrate a strong customer-first mentality and enjoy helping others by adding long-term value
  • Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
  • Embody our HEART values and contribute positively to our company culture
In This Role, You Will
  • Utilise phone, live chat, and web tickets to partner with customers, effectively resolving issues and adapting to fluctuating inquiry volumes
  • Apply business acumen to customer situations to proactively identify challenges and opportunities
  • Remove technical barriers for customers and guide them through various tools within HubSpot
  • Independently utilise support resources and tools to comprehend new and technical information
  • Implement troubleshooting frameworks to test, replicate, and investigate technical queries, minimising escalations and resolution time
  • Identify and diagnose software issues to enhance the product experience for customers
  • Deliver thoughtful, empathetic, and comprehensive resolutions tailored to each customer, facilitating their business growth
  • Collaborate within HubSpot to deepen customer engagement with our platform and enhance overall customer experience
  • Serve as a role model and trusted advisor, demonstrating a customer-first mindset and taking ownership of even the most complex and sensitive issues

About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

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