Customer Success Specialist
2 weeks ago
Job Title: Customer Success Specialist (German-Speaking) Location: Dublin City Centre (Hybrid) Operational Hours: 8:00 AM - 4:30 PM (Monday to Friday) Contract Type: Permanent Salary: €35,000 per annum + benefits. Relocation: Provided if outside of Ireland. About the Role We are looking for a German Customer Success Specialist to join our growing Customer Success team. In this key role, you will ensure our customers have an exceptional experience as they begin using our product. You'll work directly with new clients to guide them through the onboarding process, ensuring their success and satisfaction. This role is perfect for someone who is customer-focused, enjoys problem-solving, and wants to help clients optimise their use of HR software. You will work with a small team and report to your Team Leader. Key Responsibilities Client Onboarding: Manage the smooth onboarding and implementation of new customers by understanding their needs and ensuring they're set up for success with the product. Customer Support: Provide exceptional support via email, phone, and online demonstrations to ensure clients are confident and satisfied with the product. Data Management: Assist with the import and setup of customer data, ensuring everything aligns with the product requirements. Training Material Development: Contribute to the creation of helpful resources such as help center articles, tutorials, and webinars to support customers. Process Optimization: Continuously look for ways to improve processes, enhance efficiency, and automate tasks when possible. What We're Looking For Fluent in German and English: Strong written and spoken communication skills in both languages. Experience in Customer-Facing Roles: Background in customer success, support, or account management. Self-Motivated: Ability to work independently and manage multiple tasks efficiently. Customer-Focused Problem Solver: A mindset focused on finding solutions to meet customer needs and drive satisfaction. Tech-Savvy: Comfortable working with data and tools like MS Office, especially Excel. What Would Set You Apart Experience in B2B Software: Knowledge of business-to-business software environments is a plus. Familiarity with Tools: Experience with customer support and engagement platforms like Zendesk, Gainsight, or Jira is advantageous. Passion for Digital Transformation: Interest in HR technology and business digitalisation is a plus. What We Offer Competitive Salary: A stable, permanent role with a competitive salary. Wellbeing Benefits: Enjoy benefits such as free GP services, vision tests, and private medical insurance coverage (with tenure-based contributions). Transport Perks: Subsidised city centre parking, bike-to-work tax relief, and savings on public transport via our tax saver scheme. Great Work Environment: Access to an inspiring, fun, and innovative office space with 'relax' and 'play' areas, an onsite gym, free breakfast cereals and fruit, and coffee stations. Community Engagement: Participate in corporate social responsibility (CSR) events and community projects year-round. Relocation Support: If relocating to Ireland, we offer up to 4 weeks of accommodation to help you settle in and start your new role. How to Apply If you're passionate about customer success and excited to help clients maximise their potential with innovative HR solutions, we want to hear from you Apply now to Emily Mason via the link and become part of a dynamic, supportive team in a growing organisation. Skills: German Customer Service German Administrator Fluent German German Call Centre
-
Customer Success Specialist
2 weeks ago
Dublin, Dublin City, Ireland Abrivia Full timeJob Title: Customer Success Specialist (German-Speaking) Location: Dublin City Centre (Hybrid) Operational Hours: 8:00 AM - 4:30 PM (Monday to Friday) Contract Type: Permanent Salary: €35,000 per annum + benefits. Relocation: Provided if outside of Ireland. About the Role We are looking for a German Customer Success Specialist to join our growing Customer...
-
Customer Success Specialist
5 days ago
Dublin, Dublin City, Ireland Abrivia Full timeJob Title: Customer Success Specialist (German-Speaking) Location: Dublin City Centre (Hybrid) Operational Hours: 8:00 AM - 4:30 PM (Monday to Friday) Contract Type: Permanent Salary: €35,000 per annum + benefits.Relocation: Provided if outside of Ireland.About the Role We are looking for a German Customer Success Specialist to join our growing Customer...
-
Customer Success Specialist
5 days ago
Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full timeCustomer Success Specialist (German-Speaking)Location: Dublin City Centre (Hybrid)Operational Hours: 8:00 AM - 4:30 PM (Monday to Friday)Contract Type: PermanentSalary: €35,000 per annum + benefits.About the RoleWe are looking for a German Customer Success Specialist to join our growing Customer Success team. In this key role, you will ensure our customers...
-
Enterprise Customer Success Specialist
2 days ago
Dublin, Dublin City, Ireland Stripe Full timeJob DescriptionWe are seeking an experienced Enterprise Customer Success Specialist to join our team at Stripe. In this role, you will oversee the post-sales lifecycle for our enterprise customers, ensuring they realize maximum value from their investment.About the TeamOur Customer Success Managers partner with account executives and technical account...
-
Customer Success Scaling Specialist
21 hours ago
Dublin, Dublin City, Ireland Wrike Full timeJob Description:We are seeking a highly skilled Customer Success Scaling Specialist to join our team and play a critical role in helping Wrike customers maximize the value they gain from our platform.This role will be responsible for driving product adoption, increasing customer satisfaction, and identifying opportunities for growth across a diverse customer...
-
Customer Success Specialist, EMEA
2 days ago
Dublin, Dublin City, Ireland Meta Full timeAbout the Role:This Customer Success Specialist position involves working closely with clients to understand their business objectives and develop strategies to achieve them using Meta's solutions. The successful candidate will have strong analytical skills, excellent communication abilities, and a proven track record of delivering results in a...
-
Customer Success Advocate
5 days ago
Dublin, Dublin City, Ireland Abrivia Full timeAbout the RoleWe are looking for a German Customer Success Specialist to join our growing team. As a key member, you will ensure our customers have an exceptional experience as they begin using our product.You'll work directly with new clients to guide them through the onboarding process, ensuring their success and satisfaction. This role is perfect for...
-
Customer Success Expert
12 hours ago
Dublin, Dublin City, Ireland Abrivia Full timeAt Abrivia, we are seeking a highly skilled German Customer Success Specialist to join our dynamic team. As a key member of our customer success team, you will be responsible for ensuring our customers have an exceptional experience as they begin using our product.About the RoleYou will work directly with new clients to guide them through the onboarding...
-
Regional Customer Success Specialist
3 days ago
Dublin, Dublin City, Ireland Expeditors Full time**Expeditors Overview:**As a leading global logistics company, Expeditors is dedicated to providing innovative solutions for our customers. Our team is committed to excellence and teamwork, and we are seeking a talented Regional Customer Success Specialist to join our ranks.About the Role:In this role, you will be responsible for developing and maintaining...
-
Customer Success Partnership Specialist
7 days ago
Dublin, Dublin City, Ireland Sap Se Full timeSAP Signavio is revolutionizing the way businesses optimize their processes.We are seeking a Customer Success Partnership Specialist to play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base.As a Renewal Contract Manager, you will serve as the primary point of contact for clients nearing the expiration of their...
-
Customer Success Expert
5 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCompany Overview:Cpl Healthcare is a leading provider of recruitment and workforce solutions. We are seeking a highly motivated and proactive Customer Success Specialist to join our team.Salary Range:A competitive salary will be offered, plus commission based on performance.Job Description:We are looking for a skilled individual to manage post-sales,...
-
Customer Success Specialist
3 days ago
Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full timeWe're on a mission to empower organizations to tailor their software and take on any challenge.Our goal is to make it possible for every team and company to solve any problem with the right tools.At Notion, we want to change this by focusing on design, craft, and collaboration.We've been working on this together since 2016, and have customers like Pixar,...
-
Customer Success Professional
2 days ago
County Dublin, Ireland Abrivia Full timeAbrivia is a growing organisation that provides innovative HR solutions. We are seeking a skilled professional to join our Customer Success team as a Customer Success Specialist.About the RoleWe require someone who is fluent in German and English to ensure our customers have an exceptional experience when using our product. As a key member of our team, you...
-
Customer Success Executive
6 days ago
Dublin, Dublin City, Ireland Salesforce Full time**About Our Company**Salesforce is a leading provider of cloud-based customer relationship management (CRM) solutions. We help businesses of all sizes connect with their customers in a more meaningful way, driving growth and success through our innovative technologies.We're seeking an experienced Enterprise Sales Specialist to join our team in Eastern...
-
Customer Success Specialist
3 days ago
Dublin, Dublin City, Ireland Notion Full timeAt Notion, we're passionate about empowering individuals, teams, and organizations to achieve their goals. As a Customer Success specialist, you'll play a critical role in driving customer adoption, retention, and expansion for our popular product.You'll work closely with customers who are deploying Notion across their organization to address collaboration...
-
Customer Success Specialist
1 day ago
Dublin, Dublin City, Ireland Robertson & Sumner Ltd Full timeAbout UsRobertson & Sumner Ltd is an innovative company based in Dublin, specializing in cutting-edge technology solutions. As a global leader, we are committed to delivering unparalleled products and services that empower our clients.Job Overview:We are looking for a highly skilled Inbound Account Manager to join our team. The successful candidate will be...
-
Renewal Specialist
6 days ago
Dublin, Dublin City, Ireland Sap Se Full timeWe are revolutionizing business processes with our powerful platform at SAP Signavio.Our team is passionate about creating products that people love to use, prioritizing new ideas and implementing them rapidly.As a Renewals Specialist, you will play a crucial role in ensuring the satisfaction and retention of our existing customers.You will serve as the...
-
Customer Success Strategist
2 days ago
Dublin, Dublin City, Ireland Strike Digital LTD Full timeAbout the Job:As a Marketing Automation Expert at Strike Digital LTD, you will play a key role in developing and implementing automated marketing solutions for our clients. Your primary focus will be on building email marketing flows and campaigns on Klaviyo as well as other leading email marketing platforms.About the Team:Our team is passionate about...
-
Customer Success Engineer
2 weeks ago
Dublin, Dublin City, Ireland NetApp Full timeJob Summary Join our dynamic and forward-thinking team as a Customer Success Engineer (CSE), where you'll play a pivotal role in shaping the success of our strategic cloud customers. In this exciting position, you'll guide them through every phase of their cloud storage and data services adoption journey, ensuring they achieve their desired business...
-
Customer Success Coach
15 hours ago
County Dublin, Ireland Seetec Full timeAbout SeetecSeetec Employment and Skills Ireland is a leading provider of employability services across Ireland. We deliver high-quality services to assist the long-term unemployed in returning to the workforce through upskilling and job brokering.We have helped over 45,000 people into work in Ireland to date and directly employ over 120 people in Ireland...