Training Program Manager, Global Learning
2 weeks ago
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the
largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The
AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer
success. AWS Support also partners with a global list of customers that are building mission-critical applications on top
of AWS services.
Key job responsibilities
•Coordinate, plan, design, deliver and facilitate Support Engineering (SE) trainings such as new hire, continuing education, launch training for new services, and other SE specific training as needed. This includes classroom and/or remote instructor led training, webinars, and blended instructor-led learning and online self-directed modules or materials.
•Prepare for Training Delivery by granting tool permissions to trainees prior to the class, create Adobe Connect training room, send trainee invites based on training dates communicated by global PM, review the training materials and complete the curriculum preparation.
•Identify knowledge gaps through observations, focus groups, quality checks, and data analyses and propose specific training topics based on findings.
•Monitor, track and report on training completion metrics.
•Establish and maintain subject matter expertise on SE workflows.
About the team
As a member of the AWS Support team; you will be at the forefront of Cloud technologies and the full breadth of AWS services. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. The Global Learning team is responsible for providing training resources to ensure learning and development for the AWS Support organization across the entire builder lifecycle.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job
description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or
includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered
cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500
companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is
why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home,
there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion
that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations
on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our
uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find
endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-
rounded professional.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent- 2+ years of program or project management experience
- 2+ years of working cross functionally with tech and non-tech teams experience
- 2+ years of defining and implementing process improvement initiatives using data and metrics experience
- 2+ years of facilitating training or learning & development experiences
PREFERRED QUALIFICATIONS
- Experience managing new hire training programs, continuing education programs, or similar training and development projects/initiatives.- Experience using e-learning software (Articulate Storyline 2, Camtasia, or similar), Cornerstone LMS (or similar), and conferencing tools.
- Experience developing and supporting training for technical/IT-related positions
- Experience with technical customer service organizations
- Meets/exceeds Amazon's leadership principles requirements for this role
- Meets/exceeds Amazon's functional/technical depth/complexity for this role
- Experience creating/editing resources and communication for knowledge transfer and skill development; includes collaborating with subject matter experts and managers to write/develop technical content.
-
Strategic Learning Program Manager
2 days ago
Dublin, Dublin City, Ireland Panda International Full timeAbout the Role:We are seeking a highly skilled Project Lead to collaborate with our major biopharmaceutical client in the Dublin area. As part of this strategic collaboration, you will be responsible for managing and enhancing our client's learning programs, learning portal, and key projects as assigned by OL&CM leads.The core purpose of this position is to...
-
Training Program Lead
24 hours ago
Dublin, Dublin City, Ireland TikTok Full timeTikTok Job Description:We are looking for a highly motivated Training Program Manager to join our growing team. In this role, you will be responsible for developing and implementing learning programs for the TikTok Ads product platform.Key Responsibilities:Develop and manage comprehensive L&D programs, including e-learning content.Collaborate with trainers...
-
Dublin, Dublin City, Ireland Motor Distributors Ltd. Mercedes-Benz Full timeMotor Distributors Limited, the exclusive importer and distributor of Mercedes Benz, SMART & BYD in Ireland, wishes to recruit a Learning & Development Multi-brand Training Specialist to support its Learning and Development function.We are looking for an experienced, motivated, hands-on and supportive professional who will ensure that our Dealer network and...
-
EMEA Training Manager
3 weeks ago
Dublin, Dublin City, Ireland TN Ireland Full timeSocial network you want to login/join with:EMEA Training Manager - Advanced Surgery, DublinClient:BaxterLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:2b76c905c479Job Views:103Posted:21.01.2025Expiry Date:07.03.2025Job Description:This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No...
-
Technical Training Program Manager
17 hours ago
Dublin, Dublin City, Ireland Aiven Full timeAiven's mission is to become the trusted Data & AI Platform for everyone by leveraging open-source technologies. Our team is comprised of over 400 people working together to push the boundaries of cloud solutions and multi-cloud platforms.The Revenue Operations team plays a critical role in optimizing the customer journey by aligning marketing, sales, and...
-
Learning & Development Officer
7 days ago
Dublin, Dublin City, Ireland Goal Global Full timeGOAL has responded to the world's major humanitarian crises since its founding in 1977, working with vulnerable communities in 14 countries across the globe with a dedicated team of 3,000 personnel. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive...
-
Strategic Learning Projects Manager
24 hours ago
Dublin, Dublin City, Ireland Meet Life Sciences Full timeAbout the Job:We are hiring an experienced Learning and Development Consultant to join our team at Meet Life Sciences. As a key member of our Organizational Learning & Change Management (OL&CM) department, you will be responsible for driving the management and enhancement of our learning programs, learning portal, and key strategic instructional design...
-
Learning and Development Director
8 hours ago
Dublin, Dublin City, Ireland PayPal, Inc. Full timeCompany Overview:PayPal has been revolutionizing commerce globally for over 25 years.The company operates a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.About the Role:We are seeking an experienced Senior Manager, Business Training and Development to lead our comprehensive training initiatives & shape the...
-
Global Programs Lead
8 hours ago
Dublin, Dublin City, Ireland TikTok Full timeAbout the RoleTikTok is seeking a highly skilled Global Programs Lead to join our Trust & Safety team. As a key member of the Outreach and Partnerships Management (OPM) team, you will be responsible for leading and driving the success of key OPM initiatives.About Our TeamThe OPM team builds and leverages relationships with external stakeholders, including...
-
Learning and Growth Manager
13 hours ago
Dublin, Dublin City, Ireland Sanderson Recruitment (Ireland) Limited Full timeWe are recruiting for a Learning and Growth Manager to lead our Global client's learning and development function. This is an exciting opportunity to drive employee growth and support business success.The Learning and Growth Manager will lead the L&D Team to design, deliver, and evaluate learning initiatives, enhancing employee skills, leadership...
-
Learning and Development Specialist
24 hours ago
Dublin, Dublin City, Ireland TikTok Full timeJob Description:TikTok is a leading short-form mobile video platform that aims to inspire creativity and bring joy. As a Training Program Manager, you will play a crucial role in developing and implementing learning programs for the TikTok Ads product platform.Key Responsibilities:Develop comprehensive L&D programs, including e-learning content, from needs...
-
Training and Knowledge Management Lead
24 hours ago
Dublin, Dublin City, Ireland Meet Life Sciences Full timeAbout the Position:We are seeking a talented Learning Strategist to join our team at Meet Life Sciences. As a key member of our Organizational Learning & Change Management (OL&CM) department, you will be responsible for developing and implementing effective learning strategies that meet business objectives.Your primary focus will be on managing learning...
-
Learning & Development Manager
3 weeks ago
Dublin, Dublin City, Ireland Gavin Tonks HR Staffing Full timeA large-scale client of ours within the facilities services industry are looking for a Learning & Development Manager to lead its training strategy and drive employee growth. You'll play a key role in developing innovative learning programs, ensuring compliance, and creating a culture of continuous development.What's on offer:A competitive salary package...
-
Global Training Coordinator
7 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeMorgan McKinley is currently recruiting for a Global Training Co-Ordinator for a global provider of Medical Devices. This role offers full training and the content to be delivered to all teams.The ideal candidate will have experience in delivering training and a keen eye for identifying gaps in the training material provided.Responsibilities:Be a part of the...
-
Learning Content Manager
9 hours ago
Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full timeJob Summary: We're seeking an experienced Training and Enablement Manager to join our team at Tbwa Chiat/Day Inc.About the Role: This is a key leadership position responsible for developing and maintaining training programs for employees, customers, and partners.Key Responsibilities: Lead and mentor a team of learning professionals, fostering a collaborative...
-
Manager of Learning Experience
8 hours ago
Dublin, Dublin City, Ireland PayPal, Inc. Full timeJob Requirements:Bachelor's degree in human resources, Education, Business Administration, or a related field.Over 10 years of experience in training and development, with at least 5 years in a managerial role.Strong experience in designing and implementing training programs.Proven ability to design effective training curricula.Excellent people management...
-
Learning and Development Specialist
24 hours ago
Dublin, Dublin City, Ireland Meet Life Sciences Full timeAbout the Role:We are seeking a highly skilled Projects Lead to drive the management and enhancement of our learning programs, learning portal, and key strategic instructional design projects. This role involves day-to-day oversight of learning assets within GMS/GQ Learning Portal, Veeva, and LMS, in collaboration with ID and LMS Admin colleagues in...
-
Sales Enablement Program Manager
3 weeks ago
Dublin, Dublin City, Ireland Nitro Full timeWe help the world work smarter—and have plenty of fun while doing it.A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business...
-
Dublin, Dublin City, Ireland Localizationacademy Full timeGlobalization Quality Program Manager | Drive Excellence in LocalizationAre you passionate about delivering seamless, high-quality experiences to international audiences? Do you thrive on building robust quality frameworks that make a tangible impact? If so, we want you on our Globalization teamWe are looking for a Globalization Quality Program Manager to...
-
Learning Projects Director
24 hours ago
Dublin, Dublin City, Ireland Thor Companies Full timeAbout the RoleAs a Learning Projects Director at Thor Life Sciences, you will be responsible for managing and enhancing our learning programs, learning portal, and key projects assigned by leads. You will also provide support for strategic instructional design projects.The core purpose of this position is to drive the development and delivery of high-quality...