Assistant C&B Manager

4 weeks ago

Dublin, Dublin City, Ireland The Shelbourne Hotel Full time

Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experience that resists predictability.

The Shelbourne is Dublin's most prestigious and historic five-star property. Located in the beautiful location of St. Stephen's Green in Dublin 2, for almost 200 years, it has been the beating heart of hospitality, unforgettable experiences, and luxury within the capital.

We are now looking for a Banqueting Duty Manager to join our Conference and Banqueting Team

JOB SUMMARY

Directs and motivates team while personally assisting in providing high-quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education and Experience


• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

  1. Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
  2. Applies knowledge of all laws, as they relate to an event.
  3. Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
  4. Adheres to and reinforces all standards, policies, and procedures.
  5. Maintains established sanitation levels.
  6. Manages departmental inventories and maintains equipment.
  7. Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
  8. Schedules banquet service staff to forecast and service standards, while maximizing profits.
  9. Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

  1. Sets goals and delegates tasks to improve departmental performance.
  2. Conducts monthly department meetings with the Banquet team.
  3. Applies and continually broadens knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends.
  4. Acts as a liaison to the kitchen staff.
  5. Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

  1. Sets a positive example for guest relations.
  2. Interacts with guests to obtain feedback on product quality and service levels.
  3. Responds to and handles guest problems and complaints.
  4. Empowers employees to provide excellent customer service.
  5. Ensures employees understand expectations and parameters.
  6. Strives to improve service performance.
  7. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  8. Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

  1. Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
  2. Observes service behaviors of employees and provides feedback to individuals.
  3. Monitors progress and leads discussion with staff each period.
  4. Participates in the development and implementation of corrective action plans.
  5. Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
  6. Attends and participates in all pertinent meetings.

What we are looking for

  • Highly organised with strong time management skills
  • Positive outlook and outgoing personality
  • Excellent communication skills and IT literacy

Company Benefits

  • Worldwide Associate Travel Discounts
  • Learning and Development Opportunities
  • Associate Recognition and Wellbeing Programs
  • Taxsaver Commuter Tickets
  • Cycle to Work Scheme
  • Discounted car parking
  • Employee Assistance Program
  • Company Pension
  • Health Insurance
  • Shopping discounts and cash back options with leading brands
  • Free meals on duty
  • Uniform Laundry Service

...and more

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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