Accounting Lead Agent

2 weeks ago

County Dublin, Ireland Expeditors Full time

Job Description

To assist the Credit Manager in routine accounting operations to ensure delivery of quality accounting services in accordance with the Department's requirements.

Reconcile and resolve problem invoices Build key relationships with operations and customers to quickly resolve invoice issues File invoices, statements and any accounting related documents when necessary Support credit manager with exception reports to identify and resolve various accounting issues Support Accounting Department with miscellaneous projects and assignments Ensure communication with local branches Post deposits timely to our accounting system Liaise with Departments to resolve any billing issues Liaise with customers on specific requirement or issues Assist with the monthly collections Complete daily administrative duties were necessary Generate summary invoices for customers using a script – weekly and Monthly. Sending customer invoicing using Marco tools. Posting accounting journals as needed. Arranging customer refunds in payables system There is a high usage of Excel – so Excellent Excel knowledge is required. Assisting with Internal and External Audit requests

Physical Demands

Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. Write with pencil/pen/marker  Functions performed primarily while seated at desk

Accounting Agent Job-Specific Performance Expectations

Timely and Accurate Accounting Processing

Manages Invoice summaries for customers.

Posts daily deposits

Accounting Exception Management

Proactively monitors exception reports to identify problems on accounts, analyze exceptions and to effectively resolve issues with internal and external

Expeditors Key Performance Expectations

Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture:

Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 

Personal Growth and Development:

Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Qualifications

Minimum two years of relevant experience in Accounting with knowledge of Irish Financial Reporting Standards (ideally a Diploma or Degree as knowledge of accounting principles is essential) Technically proficient and have strong accounting, analytical, financial modeling, and research skills Excellent organization skills and detailed-oriented Motivated self-starter and work with urgency Ability to thrive in a fast-paced and dynamic environment Expert knowledge in MS Office applications ( specifically Excel ), Excellent written and oral English communication skills Ability to accept and implement change as it occurs Strive for continuous improvement – create best practices Fluent in English

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