Internal Sales

3 weeks ago


Dublin, Dublin City, Ireland Allegion Canada Inc. Full time

Internal Sales / Customer Service Medewerker AXA Home Security page is loaded

Internal Sales / Customer Service Medewerker AXA Home Security Apply locations Veenendaal, NL time type Full time posted on Posted 2 Days Ago job requisition id JR29200

Bij Allegion helpen wij mensen veilig te wonen, werken en bezoeken.

Met meer dan 30 verkochte merken over de hele wereld, zijn we gespecialiseerd in beveiliging - alles van woning- en commerciële sloten, deurdrangers en uitgangen, stalen deuren en kozijnen tot toegangscontrole, productiviteitssystemen voor werknemers en fietssloten & -verlichting.

Internal Sales / Customer Service Medewerker AXA Home Security

Krijg jij energie van het optimaliseren van de klantbeleving en klanttevredenheid? In de functie van Customer Service Medewerker werk je samen met collega's, accountmanagers en andere afdelingen in de organisatie zoals Logistiek, Planning en de Business Line. Je bent onderdeel van het Customer Service team en je rapporteert aan de CX Manager AXA Home Security.

Verantwoordelijkheden

  • Onderhoudt B2B en B2C klantcontact o.a. ten aanzien van orderverwerking, levertijden, opvolging offertes, opdrachtbevestigingen, advies alternatieven en productinformatie.
  • Zorgt voor een optimale klantbeleving door klantvriendelijk, snel en proactief te handelen richting de klant.
  • Draagt zorg voor goede leverbetrouwbaarheid naar de klant
  • Registreert klantgegevens en archiveert condities en afspraken op klantniveau.
  • Behandelt actiepunten uit bezoekrapporten (Sales force).
  • Bewaakt in samenwerking met de financiële administratie het betalingsgedrag van afnemers.
  • Verzorgt zelfstandig de afhandeling van retouren, klachten en manco's volgens de ISO-9001 procedure en coördineert afhandeling richting de klant.
  • Is in staat export zendingen te verzorgen of te coördineren.
  • Zelfstandig runnen van de commerciële binnendienst werkzaamheden voor het toegewezen klantenbestand en de dagelijkse gang van zaken.
  • Is medeverantwoordelijk voor de gerealiseerde omzet in het toegewezen klantenbestand.
  • Draagt zorg voor een snelle en adequate afhandeling van zaken die de klant betreffen waardoor de klantbeleving optimaal is.

Kwalificaties

  • Commercial / Administratief sterk.
  • Flexibel.
  • Sterke communicatieve vaardigheden.
  • Proactieve en probleemoplossende werkhouding.
  • Stress bestendig.
  • Nieuwsgierig naar de ontwikkelingen rondom de commerciële activiteiten van AXA en haar klanten.
  • Ondernemend.

Het profiel dat wij zoeken

  • HBO werk- en denkniveau, bij voorkeur in commerciële richting.
  • 2 tot 4 jaar ervaring in een vergelijkbare rol.
  • Goede beheersing van de Nederlandse en Engelse taal in woord en geschrift.
  • Productkennis van hang- en sluitwerk is een pré.
  • Kennis van Microsoft Office.

Wat zit erin voor jou
Wij bieden uitstekende mogelijkheden voor professionele groei en aantrekkelijke secundaire arbeidsvoorwaarden. Wij zetten ons in voor de CAO Metalektro en bieden 27 vakantiedagen voor een gezonde balans tussen werk en privé. Wij bieden ook een competitief salaris, mogelijke winstdelingsbonussen, kortingen op ziektekostenverzekeringen en fitnessvoordelen. Neem contact met ons op voor meer informatie over onze aantrekkelijke arbeidsvoorwaarden en ontdek de voordelen die op je wachten

Over Allegion en GPS
Bij Allegion is onze missie om mensen veilig en beschermd te houden in hun huizen, werkplekken en waar ze ook gaan. Met een wereldwijde aanwezigheid in bijna 130 landen en een portfolio van meer dan 30 vertrouwde merken, zijn we gespecialiseerd in beveiligingsoplossingen voor deuren en meer.

Binnen Allegion brengt de Global Portable Security (GPS) business unit toonaangevende merken zoals AXA, Trelock en Kryptonite en AXA Home samen. GPS brengt deze merken samen om het wereldwijde potentieel van deze producten te maximaliseren en innovatieve beveiligingsoplossingen te bieden aan fietsers en huiseigenaren.

Geïnteresseerd of wil je meer weten? Neem dan contact met ons op

Sanne van Loon-Schulte

Fleur Veltman

Geniet van wat je doet en wees trots op wat wie we zijn.

Weet je niet zeker of je ervaring perfect aansluit bij de functie? Studies hebben aangetoond dat sommige mensen minder makkelijk solliciteren op een baan als ze niet voldoen aan elke vereiste en elke gewenste kwalificatie van een vacature. Bij Allegion zijn we altijd op zoek naar een diverse, inclusieve en authentieke werkplek. Dus, als je enthousiast bent over deze functie, maar je ervaring niet perfect aansluit bij elk onderdeel van de functieomschrijving, moedigen we je aan om toch te solliciteren. Misschien ben je wel de juiste kandidaat voor deze functie.

Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

Privacy Policy

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