Facilities Manager

2 weeks ago

Dublin, Dublin City, Ireland Mitie Full time

Facilities Manager

Team Operations | Contract type Full Time Permanent

About Mitie

Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building services, cleaning, security, front of house and consultancy.

We work with a wide range of private and public clients to create great work environments, which resulted in Mitie winning 4 awards in the 2023 Facilities Management Awards, including Total FM Service Provider for the third year in a row. We have also won 3 awards in the Workplace Excellent awards in Best in CSR, Manager/Leader of the Year, Excellence in Learning & Development - over 1,000 employees.

Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022 and 2023 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland for two years in a row. We are proud of our diverse workforce and like to recognise our people through various reward and recognition schemes, as well as through learning and development.

Our premise is simple: the exceptional, every day.

Key responsibilities:

Planning and scheduling of all PPM and Reactive Hard service works

Manage direct reports ensuring service is delivered to meet contractual requirements.

Responsible for subcontractors on the contract

Ensure compliance with H & S regulations.

Develop annual business objectives, plans and budgets.

Developing local improvement programmes that are aligned with overall business strategy and that will help the company to meet its client service commitments.

Liaising with local and divisional stakeholders and Data Analysts to build an understanding of business issues and improvement opportunities.

Analysing KPI data to identify issues, trends and improvement opportunities.

Benchmarking performance data across similar contracts / industries

Agreeing and documenting performance targets with relevant client, contract, division and Group stakeholders

Ensuring that there is a clearly defined procedure for rectifying and process or service that goes outside a defined set of performance criteria / limits.

Ensuring the timely delivery of accurate KPI data / reports

Establishing and implementing a contract performance measurement system

(contract audit regime) to monitor and improve business processes.

Assisting in the identification of performance improvement opportunities

Ensuring that Corrective Action Requests are raised and managed in line with local / divisional procedures facilitating the transfer of best practices across operations and sites.

Providing support to R&D initiatives, as required

Attending the Best Practice Forum and updating innovations register for the business.

Advocating and facilitating a mindset that encompasses fact-based decision making and collaboration.

Developing and implementing effective communications plans to engage with stakeholders that are impacted by change or improvement initiatives.

About you:

Experience of Total Facilities Management Encouraging Innovation and Managing Change

Experience of planning and scheduling of all PPM and Reactive Hard service works

Experience in Root Cause Analysis, lean and asset reliability would be beneficial.

Previous management experience of staff and subcontractors ensuring service is delivered to meet contractual requirements.

Challenge existing processes, introducing new approaches to improve the quality and efficiency and effectiveness of processes, actively encouraging and supporting creativity in the contract.

Develop effective relationships with key stakeholders through consultation, advice, facilitation of discussion and resolution of conflict.

Working and consulting with internal stakeholder's contacts in a constructive and helpful way, offering advice, as appropriate to achieve improvement and project milestones and deliverables. This will involve developing relationships with stakeholders to establish trust, credibility and respect.

Deploy process improvement tools and techniques to schedule, plan, track and correct process performance.

Understand how to obtain and ensure quality results to achieve total customer satisfaction, where appropriate, challenging accepted practices which may inhibit the quality and timeliness of deliverables and implement acceptable solutions which meet Client and internal stakeholder needs.

Communicate effectively in writing and orally, having the ability to translate complex information including Client requirements to provide information in a way that is accessible and easily understood.

Influence and persuade stakeholders/customers to accept a particular way forward, sometimes dealing with resistance to the proposals.

Direct, manage and motivate the Facilities team, setting achievable objectives and taking responsibility for making decision and for providing constructive feedback.

Ability to plan and manage the deployment of resources to meet improvement objectives. Understand and know how to share information effectively and delegate where appropriate.

Benefits include:

25 days annual leave.

Employer Pension contribution.

Annual leave purchase scheme (buy up to 5 extra days of annual leave per year).

Free virtual GP service.

Access to our Employee Assistance Programme (EAP).

Mi Recognition (Thanking employees for a job well done ranging from €25 - €250).

Talent Referral Scheme (Earn €100 - €3000 for referring a friend to Mitie).

Long service awards (Ranging from €50-€300).

Mi Deals (Fantastic savings at high street stores).

A non-contributory life assurance scheme.

Bike2Work Scheme.

Tax Saver Scheme.

Learning & development (access to 200 courses on our L&D platform).

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