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Operations Manager

4 months ago

Dublin, Dublin City, Ireland Mitie Full time

Operations Manager - Hard Services

Team Operations | Full Time Permanent Contract

About Mitie

Mitie provides various facilities management (FM) services across Ireland, Europe, and the UK, tailored to meet client needs. Our services encompass technical services, energy and building services, cleaning, security, front of house, and consultancy.

We collaborate with a diverse clientele to craft exceptional work environments, leading to Mitie's recognition with multiple awards, showcasing our commitment to excellence and employee wellbeing. Our core belief is to deliver exceptional service every day.

Key responsibilities:

  • Lead and manage subcontractors and maintenance technicians
  • Client liaison and report compilation
  • Handle client escalations
  • Ensure full-service delivery compliance
  • Collaborate with internal teams for task delivery
  • Enforce adherence to policies and procedures
  • Provide visible leadership
  • Undertake cost analysis and risk assessment
  • Contribute to business improvement initiatives
  • Manage team performance

About you:

  • Experience in Facilities Management or Service Industry
  • Relevant third level qualification
  • Minimum 5 years' technical FM experience
  • Proven client liaising skills
  • Costing and project management abilities
  • Multi-site portfolio management experience
  • Strong presentation and IT skills

This overview aims to provide a glimpse into the position's expected role and responsibilities. Specific tasks and objectives will be tailored to the post holder's capabilities and needs. Join Mitie, where we embrace diversity and equal opportunities.