Corporate Accounts Executive

2 weeks ago

Dublin, Dublin City, Ireland Lex Consultancy Full time

This is an exciting opportunity for someone experienced in Customer Relationship Management to join an respectedProfessional Education Bodybased inDublin 1.

This role offers a unique opportunity tobuild and manage key relationships, drive business development, and contribute to the strategic goals of a leading professional education organisation.

Acompetitive salary,excellent benefits packageandfantastic company cultureare on offer.

This is a2 year FTCworking on a hybrid working model (2 days on site per week) , with some travel required.A full clean driving license is required.

The role of the Corporate Account Executive includes but is not limited to the following key responsibilities:

  • Strengthen the quality of relationships with corporate customers.
  • Ensure that own work and goals are always fully aligned with the organisation's Mission and Strategic Plan, actively looking at ways to collaborate with others in the achievement of the Plan and the promotion of the organisation's best interests.
  • Engage with the Head of Corporate Services and Marketing to understand the annual strategic priorities for the organisation as a whole and each individual product line.
  • Ensure the delivery and maintenance of exceptional Customer Experience through the development and roll-out of a systematic corporate stakeholder contact plan (virtual and/or physical meetings) to engage key decision-makers, evaluate customer service levels, promote organisation product and service offerings, manage issues, and nurture effective strategic relationships.
  • Take ownership of customer issues and work with relevant internal teams to resolve, supporting a collaborative approach to the customer life cycle.
  • Support the effective delivery of the exam process working with employers and the organisation Member Services team – communicating the process, identifying information session needs for students, actioning and resolving queries, and collating post-exam employer feedback.
  • Identify and quantify opportunities to increase business across the corporate customer base and recommend and implement action plans to deliver on quantified opportunities following agreement on the outlined proposal.
  • Utilise Asana project management to document, manage, and assign key project/plan deliverables and milestones.
  • Maintain the organisation CRM database, ensuring all details are accurate and regularly reviewed.
  • Using the CRM database and wider organization data resources, help prepare customer presentations and implement customer satisfaction and new business campaigns for all programmes, targeting the delivery of a consistent customer experience.

Requirements:

  • 3 years of Account Management experience/Customer Relationship experience.
  • Experience of Microsoft packages (Word, PowerPoint, Excel) and the ability to adapt to emerging technologies and programmes.
  • Educated to degree level.
  • Proficient in the use of the work management tool Asana is desirable, although training can be provided.

Skills & Attributes:

  • Enthusiasm and ability to engage with all internal and external stakeholders.
  • Strong ability to read, understand, and interrogate data sources to prepare customer reports and insights.
  • Analytical thinking – skilled in evaluating data to inform sales and campaign strategies.
  • Exceptional interpersonal and communication skills.
  • Strong project planning, organisational, administrative, and report writing ability.
  • Excellent influencing and negotiation skills.
  • Ability to work on own initiative.
  • Excellent problem-solving skills.

If you meet the requirements, please send your CV to Ellen via the enclosed link.

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