Digital Account Executive

3 weeks ago

Dublin, Dublin City, Ireland Microsoft Corporation Full time

In SMC and Digital Sales, we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally-led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is committed to delivering the global digital scale engine for our business-- this is where you come in.

As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diverse and Inclusive, Wellbeing, Sustainability, Giving and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

The Account Executive facilitates Microsoft to better serve our SMC-Corporate clients to realize their potential and help them on their Digital Transformation journey. The Account Executive adds value by developing and maintaining strong customer relationships, including building relationships with executives at the Chief-level (CxO) and other Business and Technical Decision Makers within the customers' organizations. The Account Executive must effectively leverage all the digital tools and processes available and orchestrate the other team members to address customer needs and requirements. Additionally, the Account Executive engages with Partners to find the best solution to address the customer's needs.

This opportunity will allow you to hone your solution sales and collaboration skills, and deepen your cloud and AI expertise. This role is flexible; you can work up to 50% from home.

Responsibilities

Customer Engagement

Central point maintaining strong customer relationships and advocates for customers within Microsoft.

Surfaces customer organization structure to identify decision makers leveraging partners and v-teams.

Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process.

Account Management

Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.

Helps existing/new customers to cloud solutions via a cohesive plan across adds, consumption, , through upsell, cross sell motions, and renewal maximizing customer business outcomes and experience

Understands and accelerates customer's cloud strategy.

Maintain Product, Solution and Industry Expertise -

Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities; demonstrates a strong understanding of the customers' business strategy and the direction of the industry.

Orchestration

Orchestrates specialized resources to engage with customers to provide strong solutions-based and technology-based engagement to help customers address their challenges and opportunities.

Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey.

Qualifications

  • Strong experience with technology sales and negotiation experience with year-over-year growthOR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND experience with sales and negotiation experience or related work or internship experience with year-over-year growthOR Master's Degree in Business Management, Information Technology, Marketing (or equivalent)

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ) .


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