Communications Officer. Maternity Contract

2 months ago

Dublin, Dublin City, Ireland Cpl Full time

Communications Officer

Grade: Executive Officer

My client is the statutory body responsible for enforcing protection law in Ireland. The broad mandate, covering all sectors of the economy, gives it a vital role in ensuring that markets work better for consumers.

We are staffed with people from a wide range of technical backgrounds, including economists, lawyers, digital forensic specialists, investigators, communications professionals and more. You can read the strategy statement which outlines the vision, mission, values and goals.

Overview

They assumed responsibility for delivering the European Consumer Centre service in Ireland from 1 April 2024. The case management service delivers the following services to Irish and EU based consumers who encounter issues with cross-border shopping and travel:

· Provision of information on consumer rights

· Advice and assistance in successfully resolving an issue with a business

· Proactive follow up with businesses on their behalf

· Support in seeking redress through appropriate avenues

The company undertakes a wide range of activities to support and inform the service provided to consumers, which include:

· Working closely with other public offices in Europe to settle complaints

· Using digital communication channels to proactively support consumers to assert their rights

· Engaging with businesses to raise awareness of their legal responsibilities

· Raising awareness of emerging or systemic issues with policy makers and stakeholders based on evidenced based data and research

It is s a member of the European Consumer Centre Network (ECC-Net), that covers the Member States of the EU and third country members of the European Economic Area i.e. Norway, Iceland. ECC-Net also cooperates with the UK to resolve complaints about UK traders. Participates in the wider work of ECC-Net which includes policy development, and it cooperates with a range of EU-wide networks, EU institutions and national organisations.

The website is the core communications channel that provides practical information on consumers' rights, letter templates to assist them in escalating their complaint and information on how ECC-Net can help them and access our case handling service using the 'ask a question' and 'submit a complaint' forms. During 2024, will primarily focus on publishing consumer rights information while the case handling service is established. During 2025, ECCI will plan and implement a proactive communications approach that is informed by 2024 case handling data.

Role Summary

This is an opportunity for a motivated individual to undertake a range of communications responsibilities as part of ECC-Net, while also working effectively with to maximise synergies with the organisation's wider communications responsibilities. Reporting to the ECCI Director, the Communications Officer will:

· Manage all areas of the ECCI website including content, online forms/letters and governance.

· Monitor the ECCI's social media accounts (LinkedIn, Twitter) and use them to promote our web news stories where readers are directed to our website to find out more.

· Analyse ECCI case data to inform timely and user-friendly content for ECCI digital channels. Update website content using Wordpress content management system (CMS).

· Respond to media queries as the first step in building productive relationships with journalists.

· Promote the ECCI identity and service to consumers by supporting ECC-Net and EU led information campaigns. Work effectively with other ECC Communications Officers to promote ECC-Net.

· Analyse, monitor and report on website metrics on a regular basis using Google Analytics. Suggest and implement meaningful improvements based on these metrics.

· Review the website content to align with SEO requirements to maximise website traffic and rank high in Google listings for cross border transactions.

· Start the process of setting up new communication channels and identifying key stakeholders as part of ECCI undertaking a proactive messaging approach from Q2 2025.

· Work effectively with the CCPC Communications Division to leverage their expertise to achieve positive outputs for ECCI that align with ECCI performance targets.

Competencies for the Role

· Delivery of results

· Interpersonal and communication skills

· Analysis and decision making

· Teamwork

· Specialist Knowledge, Expertise and Self-Development

· Drive and commitment to public service values

Essential

· Two years' experience in a similar role, encompassing both traditional and digital channels

· Third level qualification in marketing/ communications/ digital media or equivalent professional experience

· Demonstrated ability to convert complex material into content to suit target audiences

· Experience of using website content management systems (CMS)

· Demonstrated ability to deliver a diverse range of communications activities

Desirable

· Strong analytical skills, ideally with experience of Google Analytics

· Knowledge or experience in consumer protection

· Excellent stakeholder/relationship management skills

· Experience or knowledge of plain English principles

The cover is sought up to 14 March 2025.

#LI-ML5

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