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Enterprise Specialist
2 months ago
In Digital Enterprise Sales, we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally-led, digital-first scale organisation aligned with partners. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared culture priorities: Diverse and Inclusive, Wellbeing, Sustainability, Giving and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the Digital Enterprise Sales organisation and the value we deliver to our customers, partners, and one another, every day.
We are looking for an Enterprise Digital Specialist, specialising in Modern Work Frontline Worker solutions, you will work with our most important customers within our enterprise organisation. You will drive the day-to-day execution of Microsoft's strategic business priorities – selling best-in-class cloud services and platforms to our managed customers and building digital transformation momentum for our customers, partners, and Microsoft. Your exceptional sales skills, deep understanding of enterprise needs, and ability to build strong customer relationships will be instrumental in achieving sales targets and driving customer success.
Microsoft Front Line Worker solutions are a set of technologies and tools designed to empower and enhance the productivity of employees who work in customer-facing roles or perform tasks that are critical to business operations. It will be essential in this role to understand the specific pain points and requirements of the customer's industry or organisation. Demonstrating how these solutions can optimise workflows, enhance productivity, and improve employee engagement will be key to successfully promoting Microsoft's offerings and helping organisations unlock the full potential of their front-line workforce.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Customer First Mindset - Engage with, enable our customers, and key decision-makers, delivering a connected customer engagement experience and driving customer satisfaction, through digital sales excellence, empowered by world-class data, marketing systems and platforms.
- Meet operational standards and maintain reporting accuracy for key performance metrics, including response rates, prospecting activity tracking, pipeline, conversion, velocity, and accuracy. Adopt program processes, procedures, and tools to provide accurate on-time reporting that maximises attainment of strategic goals and delivers competitive business insights, trends, and analysis.
- Share best practices, learnings, and customer insights with stakeholder groups to elevate team capabilities and drive change based on insights.
- Work in a fast-paced, collaborative, and dynamic teaming environment with field specialists, technical resources, and partner teams to effectively manage customer opportunities, deliver connected customer experiences, achieve customer outcomes with Microsoft's leading cloud technologies, and accelerate value across the customer lifecycle.
- Effectively turn prospects and qualified digital leads into opportunities, revenue pipeline to customer wins. Engage with customers across industries, company sizes / types to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud technologies.
- Stay motivated and maintain a positive approach to problem-solving, learning, and development in a rapidly growing business with evolving market conditions and customer needs.
- Maintain accurate reporting and provide strategic insights, trends, and analysis to enhance team capabilities and drive continuous improvement.
- Collaborate with field specialists, technical resources, and partner teams to effectively manage customer opportunities and deliver exceptional customer outcomes.
- Embrace a fast-paced, collaborative, and dynamic teaming environment and contribute to problem-solving, learning, and development initiatives.
- Build a strong pipeline in alignment with account teams and cross-solution areas, utilising digital signals and insights to prospect, engage, and nurture relationships with key decision-makers.
- Leverage partnerships with priority co-sell partners and ISVs to scale and maximise business opportunities.
Qualifications
Required/Minimum Qualifications
- Fluency in Spanish is Essential
- Demonstrated technical/pre-sales and negotiation experience.
- OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND sales and negotiation experience or related work or internship experience.
Additional or Preferred Qualifications
These are not mandatory, but a great guide as to what we are looking for in candidates. If these skills and qualifications look like you, please submit your interest.
- Experience selling cloud services to large/global customers.
- Experience in a Front Line Worker role (eg, retail, health, customer service),
- Strong presentation, written, and verbal communication skills.
- Understanding of partner ecosystems and the ability to leverage partner solutions/services to solve customer needs.
- Knowledge of enterprise software solutions and cloud platform competitor landscape.
- Demonstrate the business value of Microsoft's solutions with an understanding of Microsoft's strategies and products relative to major Microsoft competitors.
- Experience of driving end to end sales with customers leveraging all sales programs available to you
Language Requirments; English and Spanish
Location: Dublin, Ireland
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ) .
