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Technical Services Manager

2 months ago

Dublin, Dublin City, Ireland Capita plc Full time

Responsible for all aspects of service delivery across their assigned customer accounts. The Technical Services Manager is aligned to a large Capita Customer based in Dublin City Centre. The role is Hybrid with 2-3 days per week in the office and the remainder home working.

Duties of the role include:

Responsibility for the technical management of 3rd party technical resources

Ensuring incidents and requests assigned to Level 2 and Level 3 teams are resolved according to agreed service levels

Co-ordinate the activities between the Technical Teams and third-party vendors in the resolution of such incidents

Ensuring the timely and efficient implementation of approved changes

Responsible for maintaining the overall health of the managed service infrastructure

To build and maintain collaborative relationships with technical delivery teams and external suppliers

Ownership of call response and resolution

Responsible for managing the availability of the services

What we are looking for:

Proven track record of managing an infrastructure related ICT service

Experience in supporting/managing technologies such as: Windows Server, infrastructure (SAN, Virtualization), Exchange and content filtering technologies, enterprise level backup solutions (Commvault) monitoring (SolarWinds) and Citrix application delivery

Experience of managing call response and resolution

Experience of technical team management and work allocation

Experience of ITIL standards and procedures

Change, release, problem, incident and capacity management experience

Experience in interaction and reporting for senior management and customers

Experience of management of large managed services

What's in it for you?

A competitive basic salary

23 days' holiday (rising to 27) with the opportunity to buy extra leave

The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two plenty more

Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients.

What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you.