Assistant Front Office manager

4 weeks ago

Athlone and Bigmeadow, Ireland Sheraton Athlone Hotel Full time
Join Our Team as Assistant Front Office Manager

Elevate Your Career at Sheraton Athlone Hotel

Are you a passionate hospitality professional seeking your next step with a world-class brand? The Sheraton Athlone Hotel, a proud member of the internationally renowned Marriott family, invites you to apply for the position of Assistant Front Office Manager. This is a unique opportunity to advance your career in a dynamic, people-focused environment where excellence and guest satisfaction are at the heart of everything we do.

About Us

As part of the Hodson Bay Group-certified as a Great Place To Work-we value our diverse community of professionals and are committed to fostering an exceptional workplace culture. With access to Marriott's vast global network, the Sheraton Athlone Hotel blends international standards with the warmth of Irish hospitality.

Key Responsibilities

Reporting to the Front Office Manager, you will:
  • Support in leading and inspiring the Front Office team to deliver a warm, efficient welcome and memorable guest experience.
  • Anticipate guests' needs to provide outstanding service and maximise guest satisfaction.
  • Ensure arrival and departure procedures are executed to the highest standard.
  • Manage reservation calls efficiently, delivering premium guest care at every opportunity.
  • Assist in the day-to-day running and ongoing development of the Reception Team, promoting effective and efficient systems.
  • Oversee room allocation and coordinate with Accommodation for timely availability.
  • Implement and uphold Marriott brand initiatives and compliance with all relevant SOPs and standards.
  • Promote the hotel's amenities, outlets, and local activities to all guests while upselling where appropriate.
  • Maintain accurate filing and administration within the Front Office department.
  • Lead by example in delivering exceptional customer service and utilising every interaction as an opportunity to enhance bookings.
  • Contribute to Head of Department meetings and daily operational briefings.

A Little Bit About You
  • A minimum of 1 year's experience as an Assistant Front Office Manager or at 2 years at supervisor level in a busy hotel environment.
  • Strong familiarity with Front Office systems-Opera Cloud experience highly desired.
  • Excellent spoken and written English.
  • A proven background in leading or supporting a team, with a focus on training and development.
  • Strong interpersonal and communication skills, with a natural ability to build rapport.
  • Impeccable organisational and administrative abilities.

Why Work With Us?
  • Great Place To Work certified culture focused on mutual respect and professional growth.
  • Complimentary use of our Leisure Club and discounted rates at Sirana Spa.
  • Free car parking and delicious meals provided on duty.
  • Exclusive hotel discounts within the Hodson Bay Group and special Marriott Explore Rate Discounts in over 9,500 hotels worldwide across 144 countries.
  • Career progression opportunities within both Sheraton Athlone Hotel and the wider Marriott International network.
  • Motivational incentives, such as Associate of the Month and peer recognition awards.
  • Access to our active Health & Wellness programme and regular wellbeing initiatives.
  • 39-hour working week with focus on work-life balance.

Our Commitment

At Sheraton Athlone Hotel, we believe every colleague is a valued member of our extended family. We celebrate diversity, promote equal opportunity, and champion personal and professional development. You'll join a team where positivity and outstanding hospitality are a way of life.

Don't miss this opportunity to advance your hospitality career with a global leader. Apply now and become part of a vibrant and talented team at Sheraton Athlone Hotel. We look forward to welcoming you

Salary: Negotiable, commensurate with experience.
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